Remote Call Center Supervisor

Managing the performance and workflow of a team, the full-time Remote Call Center Supervisor will oversee EBO Customer Service Representatives, handle escalated issues, coach staff, and ensure compliance with policies while working remotely. Key responsibilities Monitor and manage the performance and quality of EBO Representatives Coach and train team members while handling personnel and disciplinary issues Act as a company representative to resolve billing and payment issues for clients Required qualifications 2+ years of experience as a Team Lead or Supervisor in a Call Center or Customer Service setting Knowledge of medical terminology, patient billing, and healthcare administration Experience in performance management, staffing, and coaching/training Proficiency in MS Office applications and data entry Ability to work in a fast-paced, deadline-oriented environment