TEMP - Retention Program Manager, Sr.

Job Summary Senior Program Manager – temporary 2–3 month assignment focused on overseeing and managing retention and member experience programs within SCAN. Key Responsibilities Develops and executes programs that meet organizational or employee/customer needs. Participates in all aspects of corporate programs, including planning, budgeting, staffing, and performance. Promotes program organization-wide and tracks utilization. Supervises program or project staff to ensure timely, standards‑compliant work. Evaluates program effectiveness by collecting and analyzing data to support key performance metrics. Ensures activities comply with organizational policies and external regulations. Provides reports and updates to senior management and stakeholders. Leads the weekly cross‑functional retention workgroup, establishing agendas, facilitating discussion, aligning objectives, and driving accountability. Supports and runs additional retention‑related workgroups and meetings as assigned. Reviews, analyzes, and prepares retention performance insights, identifying trends, risks, and opportunities, and translates findings into actionable recommendations. Helps establish annual retention goals and tracks progress, surfacing deviations early with insight into root causes. Partners with market and network teams to identify retention opportunities, evaluate disenrollment drivers, and support coordinated action plans that enhance member experience. Designs and manages retention campaigns, events, and activities from concept through execution, including strategy, target planning, timelines, stakeholder coordination, and readiness activities. Creates campaign materials (talking points, call guidance, training materials) and supports rollout readiness, team training, and issue resolution. Builds tracking tools, reporting processes, and performance summaries to support stakeholder and leadership reporting. Collaborates on design, refinement, and validation of data models used to identify members for retention outreach. Prepares executive‑ready summaries, presentations, and recommendations that communicate retention strategy, campaign results, operational progress, and emerging opportunities. Performs other member‑experience related functions as needed. Completes other duties as assigned. Qualifications Temporary position; requires 2–3 month commitment. Bachelor’s degree or equivalent experience. 5–7 years of related experience; prior experience in retention, strategy, sales/growth, or payer operations preferred. Business insight—understands retention strategy, payer operations, and business drivers to inform decisions and recommendations. Results‑oriented—sets goals, monitors performance, and proactively addresses risks to achieve retention outcomes. Data and analytical acumen—uses data to identify trends, evaluate performance, surface risks, and generate actionable insights. Program and project management—manages multiple initiatives, timelines, dependencies, deliverables, and stakeholder coordination. Member focus—keeps the member experience central to retention strategies, decisions, and improvement efforts. Cross‑functional collaboration—builds strong partnerships across teams, aligns stakeholders, and drives coordinated action to support retention outcomes. Excellent written and verbal communication—develops executive‑ready summaries, presentations, and stakeholder communications. Ability to design, implement, and monitor campaigns, workflows, and outreach strategies from concept through execution. Strong attention to detail and organizational skills; manages documentation, reporting, and follow‑up actions accurately and on time. Proficiency in Microsoft Office (Excel and PowerPoint) for analysis, reporting, and presentations. Curiosity about AI‑enabled tools and emerging technologies that enhance analysis, streamline workflows, and improve member outcomes. Benefits Mostly remote work environment. Competitive compensation and benefits program. Annual employee bonus program. Generous paid‑time‑off (PTO) and eleven paid holidays per year. Retirement savings program. Work‑life balance support. Equal Opportunity Employer SCAN is a proud Equal Employment Opportunity and affirmative action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, marital status, disability, protected veteran status, or any other status protected by law. A background check is required. In accordance with 41 CFR 60‑1.35(c), the contractor will not discharge or otherwise discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees who have access to compensation information may only disclose pay in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action consistent with legal duty. #J-18808-Ljbffr SHPCA SCAN Health Plan