Fire & Security Service Engineer

The Hall & Kay way… it’s a people thing.At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK’s most respected companies in all areas of industry and construction.About the RoleWe are seeking a skilled and versatile Multi-Disciplined Fire & Security Service Engineer to join our Birmingham team, serving clients across the Midlands region. This is an exceptional opportunity to develop and progress your career within the fire and security engineering sector, working with the latest technologies across both disciplines.In this pivotal role, you will be responsible for the service, planned preventative maintenance (PPM), installation, configuration, and technical support of fire alarm systems and integrated security systems, ensuring our clients across the North receive exceptional technical service and system reliability.You will receive comprehensive training on our range of products through our chosen manufacturers, industry-recognised training courses, and our in-house product training facility, supporting your continuous professional development.Fire Alarm Systems:Conduct servicing, PPM, and technical support on fire alarm systems including addressable and conventional panels across the North regionPerform routine maintenance, testing, and fault diagnosis on fire detection and alarm systems to ensure compliance with BS5839 standardsCommission fire alarm systems and carry out statutory inspections and compliance checksRespond to emergency callouts and provide reactive maintenance supportMaintain detailed service records, certification, and compliance documentationSecurity Systems:Install, configure, and commission integrated security systems including CCTV, access control, intrusion detection, and related technologiesPerform routine and reactive maintenance on security systems to ensure optimal performance and reliabilityConduct software updates, hardware upgrades, and comprehensive system diagnosticsConfigure and install remote signalling devices, commission systems, and fully test signalling to Alarm Receiving Centres (ARCs)OtherProvide expert technical support to clients on fire and security system issues across the Manchester and North regionDiagnose and resolve problems remotely or on-site, ensuring customer satisfaction and minimal downtimeDeliver professional service on planned preventative maintenance (PPM) visits and emergency calloutsProvide end-user training on the effective operation and maintenance of fire and security systemsMaintain accurate and detailed records of system configurations, installation procedures, service histories, and troubleshooting activitiesComplete service reports, certification, and compliance documentation promptly and thoroughlyKeep meticulous records demonstrating attention to detail, quality, and customer service excellenceComfortable being part of a team, offering support and encouraging attitudeWork closely with colleagues, project managers, clients, and suppliers to deliver tailored, integrated solutionsParticipate in on-call rota to provide responsive emergency supportProvide occasional coverage in other areas within the North region, which may require overnight stays when necessaryEnsure all work complies with relevant health and safety legislation, industry standards (including BS5839, BS8494), and company policiesStay current with emerging technologies, regulatory changes, and best practices in fire and security engineeringWhat We're Looking ForEssential Skills & Experience:Fire Systems:Proven and demonstrable experience in fire alarm systems maintenance gained over a number of yearsComprehensive knowledge and understanding of BS5839 standards and their practical applicationExperience servicing and maintaining both addressable and conventional fire alarm systemsSecurity Systems:Proven experience installing, configuring, and maintaining security systems (CCTV, access control, intrusion detection)Strong technical competence in networking protocols, hardware installation, and fault diagnosisProficiency in security protocols including TCP/IP, SSL, AES, and relevant signalling standardsGeneral Requirements:Full UK Driving Licence (essential)Excellent communication and interpersonal skills with the ability to engage effectively with clients, colleagues, and suppliersAbility to provide professional service demonstrating meticulous attention to detail, quality, and customer careCapable of working independently with minimal supervision, as well as collaboratively as part of a teamReliability and punctuality—essential qualities for this roleDetail-oriented with strong analytical and problem-solving abilitiesHighly Desirable:FIA (Fire Industry Association) qualifications or equivalent fire alarm trainingRelevant professional certifications (e.g., ECS/CSCS cards, NSI/SSAIB accreditation, Certified Security Systems Professional, or equivalent)Willingness to participate in the on-call rota to support emergency response requirementsWhat We Offer in ReturnCompetitive Salary: negotiable dependent on experience and qualificationsGenerous Annual Leave: 25 days plus bank holidays, with the option to purchase up to 5 additional daysContributory Pension Scheme: Company-matched contributions to support your financial futureLife Assurance: Providing security for you and your familyCompany Van & Fuel Card: Fully equipped for your role, provided for business useMobile Phone: Provided to support your field-based activitiesHealth Cash Plan: Funded plan to support your wellbeingWorking Hours: 36.5 hours per week (Monday–Thursday 08:45–16:40, Friday 08:45–16:00)On-Call Rota: Currently 1 in 8 weeks, with a 200 standby allowance per weekCall-Out Payments: Minimum 3 hours paid at applicable overtime rates for the first call-out per occurrenceTravel Time Compensation: Paid after 1-hour cumulative travel time (e.g., 30 minutes each way)Overtime Opportunities: Available by agreement—paid at time and a half (Monday–Saturday) and double time (Sundays and Bank Holidays)Professional Development: Access to manufacturer training, industry-recognised courses, and our in-house training facility to advance your technical skillsRecommend a friend scheme paid on success of passing probationJoin the Hall & Kay TeamOur people create safety every day. If you're a multi-skilled fire and security engineer who thrives in a dynamic, client-focused environment and is committed to technical excellence, we'd love to hear from you.This is an excellent opportunity to develop and progress your career within the fire and security engineering sector, working on cutting-edge technology with a company that invests in your professional growth whilst serving clients across Midlands region.Location: On-site –Birmingham, GBRAt Hall & Kay, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.Please note: You may be required to undertake a DBS check as part of your job role at Hall & Kay.How to applyPlease submit a tailored CV detailing your experience relevant to this role.Additional Company informationWhat sets us apart? Our culture. What we call ‘the Hall & Kay way’.…it’s a people thing. Put simply, we know we can achieve more when we work as a team – with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It’s our people that make us trusted to deliver.Find out more about us and what our people say about us.SummaryLocation: Birmingham, GBRType: Full time