Global Partner Technical Success Director

Job Description

Job Description

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.

Establish, build, and scale our Global Partner Technical Success organization to elevate technical readiness, fuel enterprise innovation, and accelerate revenue growth across our worldwide ecosystem.

ABOUT THE TEAM

The Global Alliances and Channels team at Appian is a fast-paced, dynamic organization that plays an integral role in driving Appian's growth globally. We are establishing an elite, high-impact technical group to elevate our partner ecosystem's technical abilities and expertise to deliver market-leading solutions. Your work directly impacts partner capability, customer satisfaction, and Appian's market expansion through channel revenue.

THE OPPORTUNITY

As the Global Partner Technical Success Director, you will serve as a technical leader defining the global technical charter for Appian's partner ecosystem. Reporting directly to the Global Partner Experience Leader, you will build and lead a high-caliber global organization of Partner Technical Success Architects across North America, EMEA, and India regions. This is a high-visibility leadership role where your strategic direction and operational frameworks will directly impact complex, mission-critical transformations for enterprise clients.

WHAT YOU'LL DO

• Build and lead a high-performing global organization of regional Partner Technical Success Architects across North America, EMEA, and India, setting strategic objectives, operational governance, and performance metrics.

• Collaborate with the Global Experience Leader, Customer Success, and Product Engineering teams to define the global technical charter, operating framework, and engagement criteria that allow PTSAs to act as high-leverage force multipliers for partner delivery capability.

• Serve as the senior technical sponsor on Appian's largest, most complex global enterprise opportunities, ensuring architectural alignment across internal and partner teams.

• Design and co-chair a monthly and quarterly Partner Technical Governance Board alongside Appian's Customer Success leadership to evaluate deal volumes, triage capacity, regional performance metrics, and strategic alignment.

• Oversee the global team's contributions to Appian's AI tooling for partners, ensuring field intelligence, prompt libraries, and golden templates feed into the tool.

• Partner with Appian's Enablement, Product Engineering, and Customer Success teams to guide the development of advanced partner technical curricula and certification tracks, and to establish repeatable frameworks for evaluating, vetting, and approving partner-built commercial solutions and revenue-share offerings.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical discipline.

• 10+ years of leadership experience in technical professional services, partner engineering, or technical alliance leadership within enterprise software companies.

• 3+ years of direct experience managing and scaling high-performing global teams of enterprise architects across multiple time zones (US, EMEA, India).

• Proven track record of designing, building, and operationalizing technical partner programs across Global Systems Integrators (GSIs) and regional delivery hubs.

• Deep proficiency in Enterprise Software Architecture, platform infrastructure, cloud deployment, and large-scale digital transformation programs.

• Exceptional executive communication and negotiation skills, capable of commanding technical respect and building consensus with partner C-suite, Product Engineering, and Customer Success leadership.

• Comfortable traveling up to 30% to visit key partner delivery teams, host technical masterclasses, and support critical on-site project discovery.

PREFERRED QUALIFICATIONS

• Master's degree or MBA preferred.

• Demonstrated experience establishing governance frameworks, KPIs, and operational cadences for global non-billable technical organizations.

• We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment.

#LI-MB1

The base salary range per provided represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. 

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. 

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

Base Salary Range

$200,000—$375,000 USD

Tools and Resources 

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. 
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides AI automation for the most important business processes at the world's largest organizations. Our platform is known for its unique power, reliability, and scale. We've been automating processes for more than 25 years and have proven expertise in enterprise operations. For more information, visit appian.com. 

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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. 

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at  View email address on ziprecruiter.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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