IT Technician

The IT Technician provides first‑line technical support across all City departments. This role troubleshoots hardware, software, and communication devices while supporting inventory, staff training, and system updates to ensure daily operations run smoothly. Essential Duties and Responsibilities Serve as the first point of contact for technical support needs, troubleshooting desktop/laptop PCs, VoIP phones, cellular devices, printers, and peripherals. Respond quickly to support tickets, prioritizing issues to minimize downtime. Assist users experiencing credential, MFA, and access‑control issues. Research best practices and new technologies and assist with implementation. Contribute to development of SOPs and assist with staff education. Train staff on City‑issued devices and software. Monitor City devices for potential misuse or security concerns. Apply patches, updates, and security improvements to City devices. Maintain accurate inventory records of IT equipment, devices, and parts. Record and livestream City Council, Planning Commission, and other meetings. Work flexible hours including evenings and weekends as needed. Perform additional duties as assigned. Supervisory Responsibilities There are no supervisory responsibilities. Knowledge, Skills, and Abilities Proficiency with Microsoft Windows and Microsoft Office. Familiarity with general office equipment. Strong troubleshooting skills and ability to prioritize tasks. Strong oral and written communication skills. Detail‑oriented, organized, and able to multitask effectively. Ability to work independently within established policies. Associate degree in a related field. Two (2) years of helpdesk or computer repair experience. CompTIA A+ certification. Or an equivalent combination of education and experience. Note The listings of duties in this class specification are representative, not exhaustive. It is not necessarily a detailed description of all work responsibilities, and it does not give exclusive title to every function described. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as needs of the employer and requirements of the job change. External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined on a case‑by‑case basis. The City of Hanahan is an Equal Opportunity Employer. ADA requires the city to provide reasonable accommodation for qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodation. Disclaimer : The above information has been designed to represent the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of the employee assigned to this position. Starting salary range: $48,316.13 - $54,953.31. The City of Hanahan offers a competitive benefit package including health insurance and participation in the State Retirement plan (PEBA). Normal office hours are 8:30am–5:00pm. Attends regularly scheduled and any special meetings of City Council outside of regular office hours. May be asked to work additional or different hours or days to meet operation needs. To Apply: Submit your Resume and City Employment Application by email to Human Resources. City of Hanahan – Attn: Human Resources 1255 Yeamans Hall Road City of Hanahan is an Equal Opportunity Employer. City of Hanahan 1255 Yeamans Hall Road Hanahan, SC 29410 #J-18808-Ljbffr Cityofhanahan