Document Services Center Supervisor

Job Description

Job Description

Join a team where exceptional client service is a daily standard, and mutual respect and care are paramount. We offer competitive salaries, immediate benefits, and professional growth opportunities. Our culture emphasizes collaboration and innovation to deliver smarter solutions for our clients. Apply today to become part of the Vorys team at our Columbus office!

Position Summary:

The Document Services Center (DSC) Supervisor is responsible for supervising all DSC roles in all offices and the Columbus Reception roles, including hiring, setting performance goals, holding staff accountable, documenting performance discussions, conducting and coordinating onboarding and training, and monitoring and balancing workloads using Freshservice data. The DSC Supervisor will coordinate projects and implement changes in DSC and Reception to meet the Firm’s operational objectives while maximizing resources. This position will develop the departmental plan for DSC, which includes procedures, goals, and implementation of guidelines for improved productivity, efficiency, and customer service.

Essential Functions:

• Oversee the activities of the DSC and Columbus Reception to ensure the department delivers high-quality, timely work product in the most efficient manner. Utilize the Freshservice ticketing system and data to determine process improvements, staff productivity, staff training needs, etc.
• Coordinate overall workflow and workload balancing for the department to meet deadlines.
• Manage DSC staff in all offices. Manage Columbus Reception function and staff. Prepare and conduct performance discussions and train staff to enhance their knowledge of the department’s day-to-day operations and DSC protocols. Set performance goals and follow up with staff to assist in keeping on track. Motivate employees to achieve their goals. Approve Essential Time. Conduct interviews of prospective employees and onboard those selected. Document and manage disciplinary issues.
• Assist all offices as needed with overflow work, larger projects, legal assistant vacations, and document-related issues. Ensure all workflow needs are being met firm wide.
• Identify training needs of staff and engage with the appropriate resources to ensure training is delivered.
• Ensure continuous improvement in the use of computer software through state-of-the-art training initiatives, such as Generative AI.
• Facilitate programs and initiatives to improve productivity, efficiency and customer service.

Knowledge, Skills and Abilities:

• Demonstrated leadership and people-management skills
• Advanced organizational, prioritization, and time-management skills
• Ability to adapt quickly to changing priorities, deadlines, and workload demands
• Exceptional interpersonal and customer-service skills; strong verbal and written communication
• Strong attention to detail and commitment to accuracy and quality
• Team-oriented, collaborative approach with the ability to lead by example
• Strong critical thinking and problem-solving skills across multiple software applications
• Strong inclination for process improvement, seeking efficiencies that increase customer service and results
• Advanced MS Word skills, including complex formatting, styles, and use of track changes
• Intermediate MS Excel and MS PowerPoint skills
• Intermediate digital transcription skills
• Intermediate to advanced PDF skills, including conversion and cleanup; Bates labeling; redaction; creating and editing form fields; and revising a PDF
• Working knowledge of eFiling
• Working knowledge of legal support applications and databases (Viewpoint, Summation, Magnum, or similar platforms)
• Knowledge of Generative AI tools
• Knowledge of existing Firm systems and procedures preferred

Education and Experience:

• High school diploma or equivalent.
• Associate’s or Bachelor’s Degree preferred.
• 5 - 7 years of experience in similar field.
• Legal office or word processing department experience required.

The expected pay scale for this position is $70,000.00-$82,000.00 and represents our good faith estimate of the starting rate of pay at the time of posting. The actual compensation offered will depend on factors such as your qualifications, relevant experience, education, work location, and market conditions.

At Vorys, we are dedicated to fostering a workplace where employees can succeed both personally and professionally. We offer competitive compensation along with a robust benefits package designed to support your health, well-being, and long-term goals. Our benefits include medical, dental, vision, FSA, life and disability coverage, paid maternity & parental leave, discretionary bonus opportunity, family building resources, identity theft protection, a 401(k) plan with discretionary employer contribution potential, and paid sick, personal and vacation time. Some benefits are provided automatically, while others may be available for voluntary enrollment. You’ll also have access to opportunities for professional growth, work-life balance, and programs that recognize and celebrate your contributions.

Equal Opportunity Employer:

Vorys does not discriminate in hiring or terms and conditions of employment because of an individual’s sex (including pregnancy, childbirth, and related medical conditions), race, age, religion, national origin, ancestry, color, sexual orientation, gender identity, gender expression, genetic information, marital status, military/veteran status, disability, or any other characteristic protected by local, state or federal law. Vorys only hires individuals authorized for employment in the United States.

Vorys is committed to providing reasonable accommodations to qualified individuals in our employment application process unless doing so would constitute an undue hardship. If you need assistance or an accommodation in our employment application process due to a disability; due to a limitation related to, affected by, or arising out of pregnancy, childbirth, or related medical conditions; or due to a sincerely held religious belief, practice, or observance, please contact Julie McDonald, CHRO. Our policy regarding requests for reasonable accommodation applies to all aspects of the hiring process.