HRIS Coordinator

HRIS Coordinator

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

The HRIS Coordinator performs tasks to maintain the integrity and reliability of Highgate's HCM system. This role will perform routine tasks including but not limited to maintaining the HCM system and employee records, implementing process improvements, ensuring data quality, analyzing, and reporting on the data in the HCM solution, and providing support to end users. The HRIS Coordinator will also be a Subject Matter Expert for the HCM system.

Responsibilities

• Maintains the HCM system including employee records, user access, organizational chart, workflows, positions, earnings, deductions, accruals
• Reviews and troubleshoots daily issues and action items within the HCM production and testing environments in a timely manner; Supports end-users
• Aids in implementation, business processes, process improvements, feature enhancements, and end-to-end testing
• Performs data transfer, data mapping, and data validation tasks to ensure data quality
• Develops and maintains training materials, guides, and documentation; Collaborates with the training team to translate training for end users.
• Works with vendors to develop data imports and exports; Maintains and monitors recurring data feeds to ensure they are functioning properly. Troubleshoots any issues.
• Manages audit and quality control processes for maintaining data integrity and security of HRIS.
• Participates on project teams for the conversion of acquisitions to ensure a smooth transition to HCM
• Maintains knowledge of trends and developments in HRIS providers, vendors, and technology.
• Provides timely metrics, trends, turnover reports, data analysis, and graphical representation to management as required utilizing HRIS, Excel, and other applications to manipulate, analyze, and present data to end users
• Performs other duties as required.

Qualifications

• Bachelor's degree in Business, Human Resources, or another related field
• 3-5 years of experience maintaining HR business systems is required
• Experience maintaining a complete HCM solution
• Experience with Dayforce HCM is preferred
• Excellent interpersonal and technical support skills
• Strong analytical and problem-solving
• Familiarity with human resources policies and procedures
• Intermediate to advanced excel skills (vlookups, pivot tables, etc.)
• Highly organized with strong time management skills
• Great attention to detail and works well under pressure