Sales Desk Manager

Sales Desk Manager

Location: Maplewood, MN

Position Title: Sales Desk Manager

Classification: Full Time; Onsite

Reports to: General Manager

Estimated Annual Compensation: $120,000 - $150,000/ per year

Drive Your Career Forward with Lithia & Driveway

At Lithia & Driveway, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact – both in their store and across the company. We are looking for a Automotive Sales Desk Manager to lead, develop, and inspire our Sales team at Audi St. Paul. This role is a key driver of performance, culture, and the customer experience.

Why Join Our Team?

At Lithia & Driveway, you'll find:

• Real opportunities for advancement across a national network
• Leadership development and training through our internal learning programs
• A culture that recognizes and rewards results
• The ability to drive store success with the autonomy to shape your team

What You'll Do

The Sales Desk Manager is responsible for driving dealership sales performance by supporting and leading the daily sales process, structuring vehicle deals, coaching sales associates, and ensuring an exceptional customer experience. This role serves as a key resource for the sales team by assisting with negotiations, desking deals, inventory management, customer engagement, and sales process compliance while helping the dealership achieve profitability and volume objectives.

Structure and desk vehicle deals to maximize profitability and customer satisfaction.

Support Sales Consultants throughout the sales process to improve closing performance.

Review pricing, trade valuations, lender programs, and payment options.

Assist customers with vehicle selection, negotiations, and purchase decisions.

Drive achievement of sales, gross profit, volume, and CSI objectives.

Monitor sales activity, lead conversion, and showroom performance.

Coach and develop Sales Consultants on sales process, product knowledge, and customer engagement.

Ensure compliance with dealership policies, OEM standards, and sales procedures.

Partner with F&I to facilitate efficient deal flow and vehicle deliveries, serving as back up if our Finance team member is scheduled to be off.

Manage inventory pricing, merchandising, and aging inventory strategy.

Conduct daily sales meetings and reinforce accountability to performance goals.

Help recruit, onboard, and develop top sales talent.

Resolve escalated customer concerns professionally and promptly.

Other duties as assigned by leadership.

What You'll Bring

3+ years of automotive sales leadership experience in an OEM dealership.

Proven success desking deals and driving sales profitability.

Strong understanding of finance, lender programs, and trade appraisals.

Experience coaching and developing automotive retail sales teams.

Proficiency with CRM, DMS, and automotive desking tools.

Strong customer service, organizational, and problem-solving abilities.

Professional appearance and customer-focused mindset.

Valid driver's license with an acceptable driving record.

Total Rewards $120,000.00 - $150,000.00/ per year

This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes a base/hourly/draw offset and the ability to collect commission and bonus based on performance. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!