Coordinator - Membership

Coordinator - Membership Services

The Coordinator - Membership Services serves as the liaison between the recreation center and prospective and current members. Responsibilities include leadership and management of student staff, membership sales, program registration processes, customer service and equipment issue operation, and student training and development.

This position works on-site at the Johns Hopkins University Homewood Campus. Johns Hopkins University, America's first research university, is internationally recognized for academic excellence, groundbreaking research, and a commitment to innovation and discovery. Recreation Services operates within the Division of Student Affairs and serves a vibrant campus community through a broad portfolio of programs including fitness, personal training, intramural sports, sport clubs, outdoor recreation, aquatics, and wellness initiatives. Recreation programs are centered in the Ralph S. O'Connor Center for Recreation and Well-Being, a recently renovated and expanded facility that serves as a premier campus destination for health, wellness, recreation, and community building.

Essential Functions

• Process and audit member services and program registration paperwork and billing; Reconcile monthly automatic payments
• Process, review, and audit parking applications
• Drive membership revenue through proactive membership sales, strategic upselling, and targeted promotions, actively engaging prospective and current members to increase conversions, upgrades, and renewals
• Lead and manage a membership retention program, including membership database management, appreciation initiatives, renewals and cancellations, corporate account management and locker renewals
• Oversees the ordering, inventory, and overall management of all staff uniforms, ensuring accurate sizing, timely fulfillment, proper branding, and adequate stock levels
• Responsible for the preparation, forecasting and monitoring of income and expense budgets as it relates to areas of responsibility
• Prepares and delivers required and requested reports and data to the client and CENTERS central office
• Assist with development and enforcement of policies and procedures
• Oversee and manage member rewards program and/or participation tracking
• Source, purchase, and inventory pro shop items for resale
• Serve on various committees representing department for both the client and CENTERS

Staff Supervision

• Hire, train, schedule and evaluate part-time staff direct reports and assist with indirect reports
• Responsible for approving timecards and preparing necessary documents/reports in preparation for payroll
• Create, encourage, and support professional development opportunities for staff including professional association involvement, training programs, and individual mentoring

Site Specific

• Assist with annual member survey development and distribution
• Represent department at campus orientations, information fairs, and other campus events
• Assist with student employment recruitment information and orientation sessions
• Support office operations by managing office supplies, equipment, and assisting with administrative functions

Qualifications

• Education and Experience
• Bachelor's degree required or 4 or more years of work experience
• At least 2 years of progressive experience
• Demonstrated experience within member management software
• Demonstrated experience with customer service
• Skills and Abilities
• Leadership and supervisory abilities
• Ability to work as part of, and lead, a team that collaborates effectively with colleagues
• Entrepreneurial spirit and enthusiasm
• Analytical skills to: identify problems, assess alternatives, and render consistent, logical decisions
• Ability to thrive in an environment that values high expectations, accountability, and balanced lifestyle choices
• Current American Red Cross CPR/AED/FA certification (or willing to obtain)

Work Environment and Physical Demands

• Work Environment
• Physical presence on-site at client location
• Office environment/event environment
• Moderate to loud noise
• Work within a non-smoking environment
• Must be able to work a variety of hours in order to accommodate events
• Evening/Weekend work responsibility as required
• Physical Demands
• Sitting at desk or table for at least 50% of the work day
• Working in an events environment must be able to traverse throughout buildings and campus
• Regularly ascending/descending building levels and occasionally ladders or stools
• Must be able to lift, move and set up items weighing as much as 50 lbs.
• Must be able to discuss, converse with, and exchange accurate information with event patrons, staff, stakeholders, etc.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.