Security Supervisor

Location Westminster at Lake Ridge, 12191 Clipper Dr., Lake Ridge, VA 22192, USA Job Title Security Supervisor Salary Starting at $47,000 Benefits Medical, Dental & Vision Coverage Company-Paid Short-Term and Long-Term Disability Insurance Company-Paid Life Insurance Paid Time Off (PTO) Accrual Paid Holidays Educational and U.S. Citizenship Scholarship Opportunities Onsite CPR Training Certified Dementia Practitioner Training (available for select employees) Well-Being Model Annual Employee Recognition from Residents UKG Wallet (Daily Pay) Free Use of Community Pool and Fitness Center Training and Growth Opportunities Tickets to Work Pet Insurance About Westminster at Lake Ridge Westminster at Lake Ridge is a premier Continuing Care Retirement Community serving older adults in three levels of service: Independent Living, Assisted Living, and a Health Center. Our team of roughly 270 employees serves a population of over 400 residents on 62 acres that back up to the Occoquan reservoir. Westminster at Lake Ridge is certified as a Great Place to Work and is CARF and Sage certified. Job Requirements High school diploma or general education diploma (GED), one (1) to three (3) years of security supervision experience with unarmed security certification required, or an equivalent combination of education and experience. Incumbent should be able to apply practical knowledge and understanding to carry out instructions furnished in written and oral form, possess high-quality verbal and written communication ability, strong customer service skills, and always be available. All employees are expected to uphold our ARISE values—Accountability, Respect, Innovation, Stewardship, and Excellence—guiding our behavior, decisions, and service to others. Job Summary The position is primarily responsible for providing safety and security procedures to residents of Westminster’s clients and communities, with additional duties including assistance with minor maintenance repairs. Key Responsibilities Security and Safety Functions Provides safety and security to residents, visitors, and employees. Establishes and maintains the community-wide security program, including training, scheduling, and evaluating security officers. Creates and maintains all security-related records including logs, unusual occurrences, and incident reports. Ensures all areas of the community comply with security, safety, and fire requirements set by the State of Virginia. Investigates all instances of property loss and/or disturbances; writes and reviews thorough reports of findings and sends them to Executive Director, Director of Community Health Services, Director of Property Management and Assistant Director of Property Management. Conducts or assists with facility safety drills and emergency situations, including code greens (elopement drills), code reds (fire drills), and all other EOP emergencies. Partners with HR to escort terminated employees from the property and ensures all community property has been returned. Maintains and updates all security department files, ensuring all information is accurate. Reports any emergency situation to the fire or police department immediately and ensures appropriate staff is notified in a timely fashion. Ensures all visitors are parked in appropriate parking spaces and resolves issues as needed. Assists nursing staff with lifting and/or escorting residents within the community. Reviews and monitors security camera, lifeline, or SARA system throughout community. Maintenance Assistance Assists in general maintenance duties, repairs, or requests on an as‑needed basis. Assumes the role of maintenance mechanic when requested and calls for backup if unable to resolve maintenance issues. Handles simple maintenance repairs, including light fixtures, HVAC, basic plumbing, etc. Assists in determining and resolving power outages throughout the community. Removes snow during the winter; salts sidewalks and entrances throughout the community. Records, completes, and returns maintenance paperwork to the Property Manager. Supervisory Responsibilities Acts as a leader and manager of assigned positions. Maintains payroll and time off requests for all security officers and forwards them to the Assistant Director of Property Management. Creates and posts security officers’ schedules in the security office monthly. Ensures initial and ongoing training is provided to employees as needed and ensures cross‑training is completed as appropriate. Identifies unacceptable performance and behavior exhibited by employees and takes appropriate action, utilizing progressive discipline policy when appropriate and maintaining documentation as required. Conducts annual performance touchpoints of security officers and sends copies to Director of Property Management, Assistant Director of Property Management, and Human Resources. Monitors and maintains scheduled security checks, including rounding scanner, radio, and ensures that security officers follow established policies and procedures. Assists with screening, interviewing, and hiring new security officers as needed. Assists in creating and conducting in‑service training for staff and residents. Performance and Professionalism Always maintain resident confidentiality according to policies and procedures; use discretion when discussing confidential matters. Demonstrates courteous and cooperative behavior with residents, families, co‑workers, subordinates, supervisors, and other department staff. Maintains positive working relationships with management and coworkers; willingly follows directions and requests as appropriate. Exhibits professional standards through appearance and demeanor consistent with personnel standards. Demonstrates thorough knowledge of work assignments and performs in a manner to meet quality and timeliness objectives. Demonstrates knowledge and understanding of policies and procedures; seeks clarification or interpretation from an appropriate supervisor when needed. Uses tactful, diplomatic communication techniques in all relations with others. Professional Development Participates in service, projects, or committees as time permits. Maintains all certifications necessary for employment. Demonstrates flexibility, open mindedness, and versatility in adjusting to changing environments and requirements, as necessary. Commits to continually improving skills through participation in education opportunities offered on the job, within, or outside of the community. Maintains a current knowledge of federal, state, and other regulations applicable to the job. Safety & Security Complies with applicable safety policies and procedures as prescribed by the organization and government regulations. Reports any potential safety hazards immediately to supervisor or other appropriate personnel. Reports any injury of resident, visitor, or employee immediately to supervisor or other appropriate personnel. Help residents, visitors, or employees in an emergency situation following the proper emergency procedures. ARISE Values Accountability – Takes responsibility for actions, honors commitments, and holds oneself to high standards of conduct. Respect – Demonstrates empathy, professionalism, and a genuine appreciation for the dignity and diversity of others. Innovation – Contributes continuous improvement by embracing new ideas, technologies, and ways of working. Stewardship – Protects and wisely uses resources entrusted to them for the benefit of the organization and its stakeholders. Excellence – Strives to exceed expectations through quality, attention to detail, and commitment to personal and team success. EEO Statement As an employer committed to Equal Employment Opportunity, Ingleside recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law. Qualifications Education High school diploma or better. Experience one (1) to three (3) years of security supervision experience. Licenses & Certifications Unarmed security certification required (or equivalent). This is an equal opportunity employer. All applicants will be notified of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Lake Ridge