Security Site Supervisor

Working Site Supervisor – High‑Rise Condominium Security Location: Miami‑Dade County, FL Schedule: Wednesday – Sunday | 3:00 PM – 11:00 PM Salary: $50,000 annually plus comprehensive corporate benefits Join the SMI Leadership Team Security Management Innovations (SMI) is seeking an experienced Working Site Supervisor to oversee the daily security operations of a prestigious high‑rise condominium community. This is a hands‑on leadership position that requires an individual who can effectively supervise a team while actively performing security duties. The ideal candidate is a strong leader with exceptional customer service skills, excellent communication abilities, and extensive experience managing security operations within a luxury residential or high‑rise condominium environment. Position Summary The Working Site Supervisor plays a vital role in the day‑to‑day operation of the assigned property. This position is responsible for supervising security personnel, ensuring contractual obligations are met, maintaining a safe and secure environment, and serving as the primary point of contact between SMI management and the client. Unlike a traditional supervisory role, this position requires the supervisor to actively work assigned security posts, including the Gatehouse and Rover Patrol, while providing leadership and operational oversight. The supervisor will work a 336‑hour annual scheduled supervisory assignment while managing approximately 296 hours of additional staffing operations, including scheduling, coaching, performance monitoring, and operational support. Primary Responsibilities Supervise the daily security operations of the assigned high‑rise condominium community. Lead, mentor, and support a team of Security Officers. Work assigned security posts, including Gatehouse and Rover Patrol, as required. Ensure all officers comply with SMI policies, post orders, and client expectations. Prepare and manage weekly staff schedules and coordinate shift coverage. Maintain appropriate staffing levels and respond to call‑offs and operational needs. Conduct post inspections and officer performance evaluations. Train and coach new and existing officers on site‑specific procedures. Serve as the primary liaison between the client and SMI management. Complete daily activity reports, incident reports, and operational documentation accurately and on time. Monitor property access control systems, CCTV systems, visitor management software, and other security technology. Investigate incidents and prepare detailed written reports. Ensure outstanding customer service is consistently delivered to residents, guests, vendors, and staff. Respond professionally and effectively to emergencies and critical incidents. Promote a positive team environment focused on accountability, professionalism, and continuous improvement. Minimum Qualifications Minimum 5 years of security supervisory experience in a high‑rise condominium or luxury residential community. Bilingual in English and Spanish (required). Strong leadership, communication, and conflict‑resolution skills. Excellent customer service and interpersonal skills. Computer proficient with Microsoft Office, email, report writing, scheduling software, and security management systems. Ability to multitask and make sound decisions in a fast‑paced environment. Valid Florida Class D Security Officer License. Valid Florida Driver's License with a clean driving record. High school diploma or GED required; additional education is a plus. Ability to stand and walk for extended periods and perform routine patrols. Ability to work evenings, weekends, and holidays when operationally necessary. Preferred Qualifications Experience managing luxury condominium security operations. Experience with electronic access control and CCTV systems. CPR/AED and First Aid Certification (preferred). Prior experience with employee coaching, scheduling, and performance management. Compensation & Benefits Annual Salary: $50,000 Corporate Benefits Package, including: Health Insurance Paid Time Off (based on company policy) Paid Training Career Advancement Opportunities Professional Development Employee Recognition Programs What We're Looking For SMI is seeking a leader who leads by example. The successful candidate will be dependable, professional, detail‑oriented, and committed to maintaining the highest standards of security and customer service. This individual must be comfortable balancing operational responsibilities with frontline security duties while fostering a culture of teamwork, accountability, and excellence. Equal Employment Opportunity Security Management Innovations (SMI) is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Employment with SMI is contingent upon successful completion of all pre‑employment requirements, which may include a background investigation, employment verification, verification of licenses and certifications, drug screening (where applicable), and successful completion of client‑specific onboarding requirements. #J-18808-Ljbffr