Senior Technical Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Account Manager based in Switzerland. As a Senior Technical Account Manager, you will serve as a strategic advisor to enterprise customers, helping them maximize the value, scalability, and performance of a sophisticated SaaS platform. This role combines technical expertise, customer engagement, and business acumen to drive long‑term customer success and platform adoption. You will work closely with senior technical and executive stakeholders, providing guidance on architecture, integrations, operational best practices, and platform optimization. Collaborating across product, engineering, support, and customer‑facing teams, you will play a critical role in managing complex customer environments and mitigating technical risks. This is an opportunity to influence customer strategy, contribute to product evolution, and thrive in a remote‑first, international environment with meaningful ownership and impact. Accountabilities Act as the primary strategic technical advisor for enterprise and strategic customers, supporting their long‑term success following platform implementation. Build and maintain strong relationships with technical, business, and executive stakeholders, including engineering leaders, architects, product teams, digital leaders, and senior decision‑makers. Develop a deep understanding of customer environments, integrations, data flows, configurations, business processes, and platform usage. Lead technical discussions focused on scalability, architecture, governance, operational maturity, platform performance, and future roadmap alignment. Identify technical risks, dependencies, adoption gaps, and optimization opportunities while providing proactive recommendations and mitigation strategies. Translate complex technical concepts, trade‑offs, and platform capabilities into clear and actionable guidance for both technical and non‑technical audiences. Coordinate closely with Customer Success, Engineering, Product, Support, Professional Services, and Implementation teams to ensure successful customer outcomes. Support customers through platform upgrades, new feature adoption, technical reviews, and release‑related initiatives. Represent the organization in strategic customer meetings, executive reviews, technical workshops, escalations, and governance discussions. Capture customer feedback, recurring challenges, and technical insights to help influence product improvements and strategic decisions. Create and maintain technical documentation, best‑practice materials, playbooks, and customer‑facing resources. Drive process improvements, automation initiatives, and scalable technical account management practices. Leverage AI‑powered tools to enhance productivity, reporting, documentation, analysis, and customer communications. Travel as required to support customer workshops, Executive Business Reviews, strategic planning sessions, and technical training engagements. Requirements Proven experience in a senior customer‑facing technical role within a B2B SaaS environment, such as Technical Account Manager, Technical Customer Success Manager, Solutions Consultant, Customer Success Engineer, or similar. Demonstrated success building trusted relationships with senior technical stakeholders, including CTOs, Engineering Leaders, Architects, Product Leaders, and executive decision‑makers. Strong ability to balance technical depth with strategic customer engagement and executive‑level communication. Experience supporting enterprise customers in complex, multi‑stakeholder environments and acting as a trusted advisor throughout the customer lifecycle. Strong understanding of SaaS products, live production environments, software development processes, release management, incident handling, and escalation management. Hands‑on experience with APIs, integrations, data flows, web technologies, technical configurations, and system architecture concepts. Excellent communication, stakeholder management, presentation, and relationship‑building skills. Strong analytical, problem‑solving, and organizational abilities with a structured and pragmatic approach. Ability to identify risks, dependencies, and opportunities within complex customer ecosystems and drive solutions to completion. Experience collaborating effectively with Product, Engineering, Support, Customer Success, and Implementation teams. Familiarity with project and issue management tools such as Jira. Experience using AI tools to improve workflows, reporting, automation, documentation, analysis, or customer operations. Demonstrated experience building or implementing AI‑enabled projects, workflows, or automations with measurable impact. Comfortable working in a remote, international, and fast‑paced environment. Willingness and ability to travel regularly for customer‑facing engagements across Europe and North America. Fluent English communication skills. Preferred Qualifications Experience with loyalty technology, CRM, MarTech, customer engagement platforms, e‑commerce technologies, or digital marketing ecosystems. Knowledge of loyalty program concepts including rewards, points, tiers, segmentation, personalization, and omnichannel engagement. Experience with RESTful APIs, SDKs, webhooks, authentication methods, JavaScript frameworks, and data integration solutions. Understanding of database technologies, including SQL and NoSQL concepts. Experience with e‑commerce platforms such as Shopify, Magento, or similar solutions. Familiarity with CRM and marketing automation platforms such as Salesforce, Braze, Bloomreach, Emarsys, or equivalent tools. Experience leading technical workshops, solution reviews, architecture discussions, or Executive Business Reviews. Background in customer success, professional services, solutions engineering, implementation consulting, or related disciplines. Experience improving technical account management frameworks, documentation, dashboards, automation, or operational processes. Benefits Competitive compensation package. Comprehensive health insurance coverage. Remote‑first work environment with flexible working arrangements. Flexible working hours that support work‑life balance. Strong career development and advancement opportunities. International and multicultural team environment. Collaborative and entrepreneurial company culture. High‑impact role with significant ownership and visibility. Ongoing learning and professional growth opportunities. Company retreats, team gatherings, and opportunities for in‑person collaboration. Supportive team environment focused on innovation, knowledge sharing, and success. Inclusive workplace that values diversity, creativity, and individual contributions. #J-18808-Ljbffr