Service Manager

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." For more than 85 years, Terminix has built a reputation as one of the nation’s leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries. What is this role about? Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers. What does a “Day-in-the-Life” look like? Every day our teams of Pest Techs are out in the neighborhoods across the country visiting residential customers and performing their pest control treatments. The Service Manager at each local branch is responsible for ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction. Responsibilities Monitoring branch scheduling and ensuring pest tech routes are successfully completed Ensuring regulatory compliance and safety standards are met or exceeded Responding to customer concerns, including resolving cancellation requests Inspecting and evaluating the performance of Pest Technicians Monitoring and maintaining inventory levels of pest control products Facilitating continual training of local sales and service teams What do I need to be successful? An associate’s degree (a four‑year degree is highly desirable) Must possess a valid driver’s license from state of residence Having 1‑2 years of related experience is very helpful, but not required Willingness to relocate is highly desirable Ability to effectively lead and motivate others Strong communication skills – interpersonal, written, presenting Problem‑solving ability and practical solution development Good at building rapport easily and establishing trust with customers and employees Detail oriented and understands the importance of safety Aptitude for basic/intermediate math, necessary for calculations related to sales and service Comfortable working outside and in confined spaces such as crawl spaces and attics when necessary Why should I choose Terminix? In addition to being part of an iconic brand with a rich 85‑year history, you will receive the following highlights as a member of the Terminix Team. Comprehensive training and licensure, all paid by the company Company vehicle, gas card, cell phone, and laptop Highly competitive compensation Opportunities for advancement and career growth Medical, dental, and vision coverage + discounts on Terminix brands Short/long‑term disability and life insurance Paid time off Disclaimer The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties, and skills required for the position. Terminix is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action‑Employer, making decisions without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Professional and Personal Growth Multiple avenues to grow your career Training and development programs available Tuition reimbursement benefits (for full‑time colleagues) Health and Wellness Full‑time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Health benefits including medical, dental, vision, disability, and life insurance plus much more Savings and Retirement 401(k) retirement plan with company‑matching contributions Work‑Life Balance Vacation days & sick days Company‑paid holidays & floating holidays A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a drug‑free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr Terminix