Retail Sales Specialist
AAA
Job Title
AAA United States, Inc has partnered with a company in Everett, WA that is a leading global aerospace company and top U.S. exporter, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries.
Essential Functions
- Accountable for all daily cash control procedures and point-of-sale transactions.
- Receives and processes incoming and outbound merchandise shipments.
- Maintains stock balances and monitor inventory levels.
- Facilitate special customer orders and merchandise transfers.
- Processes Mark Out of Stocks (MOS) and Return to Vendor (RTV) merchandise.
- Complete inventory documentation and coordinate inter-store transfers.
- Prepare for and support annual store inventory counts.
- Execute floor sets and maintain merchandising standards.
- Maintain an organized stockroom and ensure merchandise is properly stored.
- Coordinate store maintenance needs and communicate facility issues when necessary.
- Open and close the store following established procedures.
- Deliver excellent customer service and ensure a positive shopping experience.
- Support the achievement of monthly, quarterly, and annual sales goals.
- Process purchases using the point-of-sale (POS) system.
- Handle customer returns and exchanges according to company policy.
- Respond to customer and stakeholder inquiries via email or other communication channels.
- Processes freight and inter-store transfers for markdowns.
- Maintains organized stockroom and support store inventory preparation.
- Prepare and process merchandise orders for customers.
- Identify and report on safety and housekeeping issues.
- Restock the store when necessary.
- Routinely cleans store.
- Reports all customer complaints to Store Manager.
- Follows all company policies and procedures.
Requirements
- 2+ years of retail sales, customer service, or related experience preferred.
- Strong verbal and written communication skills.
- Excellent attention to detail and organization skills.
- Ability to multitask, prioritize responsibilities, and manage time effectively in a fast-paced environment.
- Positive and professional attitude with commitment to providing excellent customer service.
- Ability to maintain a professional appearance.
- Strong working knowledge of common business applications (Outlook, Word, PowerPoint, Excel, Teams).
- Ability to work collaboratively within a team environment.
- Quick learner with a willingness to take initiative and adapt to changing priorities.
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