Regional Operations Manager

Location:South Boston, Virginia, United States of AmericaJob ID: R0122221Date Posted:2026-03-10Company Name:HITACHI ENERGY USA INCProfession (Job Category):Engineering & ScienceJob Schedule: Full timeRemote:NoJob Description:The OpportunityIn this role, based in South Boston, Virginia, you will supervise a regional team of Service Engineers and Service Technicians supporting Hitachi Energy’s Service Business. Your work will focus on delivering timely, high‑quality, and cost‑effective service offerings, solutions, and projects—including field service and repair—across the assigned region. You will contribute to the execution of the service strategy by coordinating service activities, providing project management support as needed, and ensuring consistent performance against customer commitments. With accountability for regional execution and financial outcomes, you will balance operational priorities, resource planning, and customer needs to support reliable service delivery and sustainable regional performance.How You’ll Make an ImpactManage planning and execution of regional service activities, both on‑site and off‑site, aligned with customer agreementsMonitor service execution across schedule, quality, cost, margin, and customer satisfaction targetsAllocate and coordinate work based on order content, delivery timelines, competencies, and workloadEnsure materials, components, and warranty classifications support effective service deliveryCollaborate with sales and service teams to support customer satisfaction, retention, and regional growthSupport continuous improvement by applying service data, customer feedback, and digital service toolsEnsure service findings are communicated to product and system teams to support ongoing improvementOrganize, supervise, and develop Service Engineers, Service Technicians, and subcontractors, including certification and competency alignmentResponsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.Your BackgroundCandidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.Bachelor’s degree and 5 years of Service Operations or Project Management experience; orAssociate degree and 7 years of Service Operations or Project Management experience; orHigh School Diploma / GED and 9 years of Service Operations or Project Management experienceMinimum 5 years of transformer service or power product field service experience preferredExperience interacting directly with customers preferredExcellent communication, organization, and presentation skills preferredDemonstrated background in troubleshooting and problem‑solving preferredExperience managing field service personnel, including time reporting and performance assessments preferredAbility to travel up to 25% preferredMore About UsWorking at Hitachi Energy offers the opportunity to contribute to essential power infrastructure while developing your career alongside experienced professionals across the energy sector.Opportunities to work on innovative technologies that shape the future of energyA collaborative environment with experienced professionals across the power industryAccess to learning platforms and career development programsCompetitive health and retirement benefitsPaid leave and flexible work arrangementsEqual Employment Opportunity(EEO)-Females/Minorities/Protected Veterans/Individuals with DisabilitiesProtected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.SummaryLocation: South Boston, Virginia, United States of AmericaType: Full time