Staff Site Reliability Engineer

Who We Are 

Moveworks is the universal AI copilot for search and automation across all your business applications. We give employees one place to go to find information and get support while reducing costs for your business. The Moveworks Copilot is powered by an industry-leading Reasoning Engine that uses a combination of public and proprietary language models to understand employee queries, then build and execute multi-step plans that achieve them. It does this by linking into systems (like ITSM, HRIS, ERP, identity management, and more) with native and custom-built integrations that turn natural language into powerful automations for employees.  

The world’s most innovative brands like Databricks, Broadcom, Hearst, and Palo Alto Networks trust Moveworks to eliminate repetitive support issues, deliver instant knowledge, and empower employees to work faster across applications.

Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion , thanks to our award-winning product and team. In 2023, we were included in the Forbes Cloud 100 list as well as the Forbes AI 50 for the fifth consecutive year. We were also recognized by the 2023 Edison Awards for AI Optimized Productivity, and were included on Fast Company's Most Innovative Companies list for 2024! 

Moveworks has over 500 employees in six offices around the world, and is backed by some of the world's most prominent investors, including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.

Come join one of the most innovative teams on the planet!

What You Will Do

As a site reliability engineer, you will be an owner of and be responsible for overall health, performance, and capacity of the Moveworks AI infrastructure and services. In addition to helping engineering teams with resolving operational issues, you will also design and implement solutions, tools and practices that help us improve operational efficiency and product SLA. This role is a blend of SRE, infrastructure, and software development.

We’re building a team that indexes on moving fast, solving challenging product/engineering problems and providing value to our customers. To be successful, you'll be partnering with and enabling machine learning, search, product, data, and full stack teams to design and build fault tolerant and scalable infrastructure, services and features. This is an opportunity to play an integral role at the fastest-growing AI startup in its space.

• Design, develop, and evolve site reliability and chaos engineering for Moveworks infrastructure and services.
• Closely work with machine learning, search, product, infrastructure, data, and frontend teams to understand their infrastructure and operational needs and build solutions that are optimal, fault tolerant, and scalable.
• Author and advocate for reliability through best distributed system design patterns (error handling, retries, rate limiting, circuit breaking, etc.). Participate in design discussions and ensure operational readiness of infrastructure, services, and features.
• Design and build tools, libraries, and frameworks that allow engineering teams to rapidly deploy and scale Moveworks infrastructure and applications.
• Review and participate in application performance analysis / tuning and capacity planning.
• Setup and maintain monitoring, metrics, and reporting systems for observability and actionable alerting. 
• Define internal and customer-facing key SLA metrics, implement solutions and practices with different teams to improve those metrics.
• Own the engineering on-call process and setup. Drive discussions for outages, root cause analysis, and action items.
• Participate in on-call rotation for second-tier escalation (at Moveworks, each engineer participates in the team specific first-tier on-call rotation). Help diagnose and resolve complex operational issues.

What You Bring To The Table

• 7+ years of experience in authoring and operating complex distributed infrastructure and applications
• Strong experience with container orchestration platform like Kubernetes and cloud infrastructure like AWS / GCP / Azure
• Very high proficiency with Unix/Linux, TCP/IP, DNS, load balancers, autoscaling, file systems and different types of data stores.
• Software development proficiency with Python, Golang, Java, or C++
• Experience working across teams and implementing solutions, tools, and practices to improve observability, reliability, and scalability
• Desire to work at a startup pace in a small company with a high degree of ownership 
• Strong motivation, gumption, and an appetite for continuous, incremental changes and completing challenging projects fast
• High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn
• BS+ in computer science or a related field

Compensation Range : $227,000 - $290,000

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans. 
Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer
*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.