General Manager in Training SHORT PUMP

Benefits:

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Hand & Stone Massage and Facial Spa – SHORT PUMP (11873 W. Broad St, Short Pump, VA 23233) is seeking a high-energy, sales-driven leader to join our team as a General Manager in Training (GMIT). This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team.

As a GMIT, you will take ownership of the front desk experience and team performance, with a focus on sales execution, guest experience, and operational excellence. This role is designed to prepare you for future leadership opportunities within our organization. Promotion timing varies based on performance, readiness, and business needs, but we are committed to developing strong leaders and promoting from within whenever possible.

Drive Sales Performance

Achieve and exceed membership, retail, gift card, and service sales goals

Actively coach the team on conversion and sales behaviors

Promote services, upgrades, and current offers with confidence and consistency

Support strong performance in call handling and booking conversion

Lead the Front Desk

Own daily front desk operations, guest flow, and overall performance

Lead, coach, and support the front desk team to consistently meet sales and service goals

Drive accountability around membership conversion, booking efficiency, and guest experience

Ensure a high standard of execution across all client interactions

Support the Spa Leadership Team

Assist the General Manager with daily operational execution

Train, onboard, and develop new and existing front desk team members

Support reporting, cash handling, and front desk systems

Step in as a key leader to maintain consistency and momentum in daily operations

What We’re Looking For

1–3 years of leadership experience preferred

Strong background in sales, customer service, or performance-driven environments

Proven ability to lead, coach, or influence a team

Strong communication and interpersonal skills

High level of accountability and a solutions-oriented mindset

Comfortable in a fast-paced, goal-driven environment

Flexible availability including nights, weekends, and holidays

Experience with booking systems (Zenoti or similar) a plus

What’s in it for You

Medical, Vision, Dental, Life Insurance

401K with 5% company match

Paid Time Off

Service & product discounts

Strong support system and people-first culture

Growth opportunities within a multi-unit organization

Compensation Package

We offer a competitive compensation structure designed to reward performance and drive success. GMITs earn a combination of hourly pay, uncapped commissions, and performance-based bonuses, with average annual earnings up to $45,000 depending on performance.

Who We Are FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot—but at our core, we are still a family-owned company. We are in the people business, and our people come first.

We can’t wait to meet you!

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.