Senior Client Engagement Manager

Senior Client Engagement Manager

Location Jefferson City, MO (On-site)

Duration: 12+ Months

• EXPERIENCE 10-15+ years preferred
• REPORTS TO Vice President, Program and Portfolio Management

Position Overview

We are seeking an experienced Senior Client Engagement Manager to support a major Workers' Compensation modernization project.

The ideal candidate is a seasoned professional with strong client relationship management, stakeholder engagement, business analysis, project delivery, and technical communication skills.

This highly visible, on-site role requires someone who can navigate complex government organizations, build relationships with key stakeholders, proactively resolve issues, facilitate decisions, and help accelerate project delivery.

The position reports to and works closely with client’s Vice President, Program and Portfolio Management.

Key Responsibilities

• Serve client’s senior on-site client engagement representative.
• Build and maintain relationships with government leadership, business SMEs, IT teams, and other stakeholders.
• Identify and resolve customer-side dependencies, communication gaps, and project bottlenecks.
• Facilitate stakeholder meetings, requirements discussions, decisions, and approvals.
• Coordinate business and technical teams to clarify requirements and resolve issues.
• Support project delivery, UAT, implementation readiness, and business process improvements.
• Provide timely updates and recommendations to the Vice President, Program and Portfolio Management.
• Navigate organizational challenges, manage expectations, and maintain strong client relationships.

Required Qualifications

• 10+ years of experience in client engagement, IT consulting, project management, business analysis, or enterprise technology implementations.
• Strong communication, interpersonal, negotiation, and stakeholder management skills.
• Experience working with senior executives, business stakeholders, and technical teams.
• Solid understanding of enterprise software implementations, SDLC, Agile, and project delivery methodologies.
• Working knowledge of high-level software architecture, systems integration, data migration, and testing.
• Proven ability to navigate complex organizations, facilitate decisions, and resolve project challenges.
• Ability to work independently in a client-facing environment while collaborating with an established project team.
• Knowledge of SaaS (Software-as-a-Service) configuration and implementation concepts.

Preferred Qualifications

• Experience working with Missouri state government agencies is a plus but not required.
• Experience working with state government agencies or regulatory organizations.
• Knowledge of workers' compensation, regulatory case management, licensing, permitting, or similar government systems.
• Experience supporting large-scale government IT modernization projects.
• Experience with fixed-price IT implementation contracts.
• PMP, Scrum, or relevant professional certifications.

Ideal Candidate

• We are looking for a proactive, relationship-driven professional who combines the interpersonal skills of a senior client manager, the analytical abilities of a business analyst, and the delivery knowledge of an experienced project manager.
• This is not a sales or hands-on technical position. Success requires strong stakeholder relationships, sound judgment, effective communication, and the ability to drive decisions and results.