IT Security Analyst

This onsite role at Skilcraft LLC provides frontline technical support and assists with day-to-day administration of the organization’s technology systems. The focus includes user lifecycle support, Microsoft 365 and Azure Active Directory management, software licensing, device deployment, troubleshooting, and coordination with a Managed Service Provider (MSP). Core Responsibilities Create, modify, and disable user accounts across Microsoft 365 , Azure Active Directory (Entra ID), and business applications. Assign and manage software licenses , permissions, and security groups . Support employee onboarding and offboarding activities. Maintain user access records and support compliance requirements. Deliver first-level support for hardware, software, network, and application issues. Troubleshoot issues affecting desktops , laptops , printers , mobile devices , and related peripherals. Document and track support requests through established processes. Escalate complex or unresolved issues to senior IT staff or external providers, including the MSP . Configure and deploy company computers and mobile devices. Maintain IT asset inventories and keep software licensing records current. Manage approved software lists and support software standardization efforts. Install, update, and troubleshoot business software applications. Support Microsoft 365 services including Outlook , Teams , SharePoint , and OneDrive . Assist with Azure Active Directory administration and access management. Support multi-factor authentication and related security controls. Help maintain cloud-based collaboration and productivity environments. Required Technologies Microsoft 365 Microsoft Outlook Microsoft Teams Microsoft SharePoint Microsoft OneDrive Azure Active Directory Entra ID Multi-factor authentication Location Hebron, KY (onsite) #J-18808-Ljbffr