HEALTH SUPPORT SPECIALIST - 64049817

Requisition No: 873330 Agency: Department of Health Working Title:

HEALTH SUPPORT SPECIALIST

- 64049817 HEALTH SUPPORT SPECIALIST Health Support Specialist which determines eligibility, issues benefits, and collects health data. Works as a team member to meet and exceed established guidelines for the program. Provides services in accordance with DHM 150-24. Your Specific Responsibilities Inputs accurate client data into the FL-WiSE system to determine program eligibility. Collects and assesses personal data and demographics on applicants/clients and household members at each visit. Assesses Medicaid Eligibility Status in the FMMIS database. Provides voter registration information to clients and assists with completing the voter registration form. Assesses immunization status at certification and recertification by accessing the Florida Shots database. Provides the How WIC Works pamphlet to all new clients or clients changing client type. Provides and explains the WIC Rights and Obligations handout. Sets up new EBT card and assists client with adding the pin number. Issues WIC benefits. Instruct participants on WIC benefits, use of benefits, and program rights and obligations. Provides client with VOC card and shopping list at each issuance. Schedules/reschedules appropriate appointments for current and potential WIC clients. Provides customer satisfaction surveys as directed to assist in achieving clinic caseload goals. Collects anthropometric data by conducting height/stature and weight measurements. Sets up area with necessary equipment to perform hemoglobin measurements. Performs finger sticks to assess hemoglobin levels of WIC participants. Maintains the cleanliness of the Hemocue machine by cleaning at least once daily. Verifies immunization records at certification and mid-certification. Required Knowledge, Skills, and Abilities Effective verbal and written communication skills. Knowledge of how to interpret and apply local, state, and federal program policies and procedures. Ability to use basic office equipment (computer, fax machine, copier, telephone). Computer proficiency: thorough knowledge of Excel, Word, Outlook, and FL-WiSE. Minimum Qualifications 1 year of customer service experience in a high‑volume, fast‑paced clinic or office environment servicing adults and children, face‑to‑face (e.g., client registration, answering telephones, data entry). Willingness to learn how to perform height and weight measurements on infants, children, and adults. Willingness to learn how to perform hematological measurements (finger prick). Ability to lift and transfer up to 30 lbs. 1 year of experience in data entry. Preferred Qualifications Fluency in reading, writing, and speaking Spanish and English. Location Brandon WIC Clinic 1158 Bell Shoals Road, Unit 101 Brandon, FL 33511 Benefits Annual and sick leave benefits. Nine paid holidays plus one Personal Holiday per year. State Group Insurance coverage options (health, life, dental, vision, and supplemental insurance). Retirement plan options with employer contributions. Additional Requirements

• The position requires a security background check and/or drug screening.
• Successful completion of a drug test is a condition of employment for safety‑sensitive positions.
• A Social Security Number (SSN) is required for background checks via the E‑Verify system.
• Male applicants born on or after October 1, 1962, must register with the Selective Services System before age 26 unless exempt.
• Incumbents may be required to perform emergency duty outside normal work hours.

Equal Opportunity Statement The State of Florida is an Equal Opportunity Employer/affirmative action employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation due to disabilities must notify the hiring authority or the People First Service Center in advance. #J-18808-Ljbffr State of Florida