Front Desk Coordinator

Job Description

Job Description

Join a team where people truly make the difference. At Ellis & Badenhausen Orthopaedics, we believe our success starts with the dedication, talent, and positive spirit of our employees.

We are proud to serve the Greater Louisville and Southern Indiana community with the highest quality orthopedic care, and we remain committed to keeping patient care at the center of everything we do. By supporting an experienced, compassionate team and embracing the latest medical technology and advancements, we continue to provide outstanding care to the patients who trust us every day.

Position Title: Front Desk Coordinator - Checkout

Reports to: Office Manager

Job Location: Dixie Hwy Loaction (5120 Dixie Hway, Louisville 40216)

This position features:

Generous pay and benefits including a 401k, profit-sharing plan and birthday PTO!

Duties and R esponsibilities

Front Desk essential functions/duties

• "Opens" the office each day, according to protocol

• Schedules patient appointments: explains to patient which pieces of information they are to bring, provides a range of potential charges for the visit and the patient’s financial obligation, provides patients several scheduling options, follows physician-approved scheduling guideline

• Runs all encounter forms one day ahead of time

• Ensures all patient EHR charts have been created and reviewed; attached encounter forms to patient traveling paperwork

• Greets patients as they arrive for scheduled appointments

• Provides new patients appropriate paperwork for required signatures

• Verifies demographic and insurance information for all patients, according to protocol; makes a copy of each patient's insurance card, front and back

• Explains financial and collection policies to new patients as needed and refers them to the billing office when appropriate

• Ensures all patient paperwork is complete before patient is seen—puts the chart up for the clinical staff

• Informs patients in the reception area when the physicians are running behind

• Screens visitors and responds to routine requests for information

• Ensures all faxes are cleared off the machine and distributed throughout the day

• Sorts incoming reports and directs to appropriate physician

• Keeps the patient reception area neat and clean at all times throughout the day

• Facilitates any physician requests throughout the day

• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice

• Maintains detailed knowledge of practice management and other computer software as it relates to job functions

• Learns all aspects of Outlook, Athena EHR, Dialpad and other programs

• Schedules follow up appointments, as needed

• Runs patients back as needed

• Collects patient’s co pay and outstanding balances, or deposits prior to the patient’s appointment

• Attends all regular staff meetings

• Performs all other tasks and projects assigned by the Manager or Team Leader/Supervisor

• Other duties as assigned

Qualifications

• Cooperative work attitude toward co-employees, management, patients, visitors, and physicians

• Ability to promote favorable facility image with physicians, patients, insurance companies, and general public

• Ability to make decisions and solve problems.

• Ability to analyze and interpret data.

• Ability to communicate clearly and effectively in writing and verbally.

• Skill in exercising a high degree of initiative, judgment and discretion.

Required

• High school diploma or GED certificate

• Good typing skills

• Excellent communication skills

• Good computer skills; knowledge of word-processing software

• Strong ethical and moral character

• Knowledge of medical terminology

• Willingness to support and encourage co-workers

Preferred

• Medical Office experience

All positions with Ellis & Badenhausen Orthopaedics, PSC are to use due care in the use and communication of patients’ protected health information. It is every employee’s principal job function to ensure patient confidentiality and failure to maintain confidentiality may, and will, result in sanction and/or discharge.

Salary is negotiable and based on experience.

We are an equal opportunity employer

Ellis & Badenhausen Orthopaedics, PSC is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. Applicants must be eligible to work in the USA.