P&C Insurance Assistant CSR

Job Description

P&C Insurance Assistant CSR

Job Summary

Seeking a dedicated and detail-oriented P&C Insurance Assistant Customer Service Representative (CSR) to join a growing team. This role is pivotal in supporting a personal and commercial lines insurance operations ensuring smooth day-to-day processes and exceptional customer service. If you are organized proactive and eager to contribute to a dynamic environment we encourage you to apply.

Compensation Package

• Salary Range : $45000 - $55000 (commensurate with experience)
• Benefits : Competitive benefits package 401(k) paid time off professional development opportunities etc.

Responsibilities

• Serve as a backup for telephone and counter reception duties.
• Prepare and manage the daily cancellation list.
• Address personal and commercial lines billing inquiries.
• Handle mortgagee/lienholder verifications and updates.
• Process personal umbrella and flood insurance renewals.
• Draft and send follow-up emails to customers regarding claims.
• Prepare renewal letters and policies for mailing.
• Perform various computer-related tasks to support operations.

Qualifications/Requirements

• Licensure : P&C license preferred but not required.
• Experience : Open to candidates ranging from entry-level to experienced professionals.
• Technical Skills : Familiarity with AMS360 software is a plus.
• Account Knowledge : Experience with standard personal lines (e.g. home auto umbrella) and generalist commercial lines (e.g. real estate contractors construction) is advantageous.
• Key Attributes : Strong attention to detail excellent organizational skills and a customer-focused mindset.

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Required Experience:

Junior IC