Senior Program Lead, Digital Product & Delivery

Be part of an amazing story. Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Senior, Program Management drives business results by fostering a culture of accountability and consistent project and program management practices. This role facilitates collaboration, motivates teams, and ensures clear communication and visibility to successfully deliver large, cross‑functional programs across Macys.com, Bloomingdales.com, and their associated mobile apps. The Senior, Program Management guides Product, User Experience, Analytics, and Engineering teams while leading initiatives that span multiple business areas to deliver measurable value. What You Will Do Oversee a portfolio of initiatives within a large product area that advance company objectives and the digital vision. Lead additional initiatives championed by executive leadership to support digital and customer‑focused goals across multiple business areas. Manage large, cross‑functional programs with multiple layers of dependencies, involving executive leaders and diverse teams; proactively identify risks, issues, and roadblocks, and drive resolution. Lead product‑area planning sessions that support the product development lifecycle, engaging Product, User Experience, Analytics, and Engineering partners effectively to drive efficiency and strong outcomes. Utilize specialized knowledge of industry standards and best practices to guide programs and initiatives. Uphold, lead, and enforce organizational change management disciplines across programs. Recognize the relationships and impacts of programs across business units, providing recommendations to mitigate risks and enhance initiative success. Critically evaluate established processes and suggest relevant improvements to increase efficiency and outcomes. Deliver analysis and thought leadership on issues critical to achieving the business’s strategic goals. Lead program reviews with stakeholders and senior leadership to ensure alignment and achieve specific outcomes. Develop strong followership around common goals, managing multiple stakeholders both within and outside the digital organization. Assist in creating stakeholder‑facing metrics, executive summaries, presentations, and reporting. Plan and execute special projects using project management best practices to ensure successful outcomes. Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. In addition to the essential duties mentioned above, other duties may be assigned. Skills You Will Need Program & Project Management Expertise: Deep understanding of project and program management concepts, planning, monitoring, and reporting, with experience managing large, cross‑functional initiatives. Cross‑Functional Leadership: Proven ability to lead and influence Product, User Experience, Analytics, Engineering, and other business teams to deliver strategic outcomes. Change Management: Expertise in organizational change management to ensure successful adoption of initiatives across multiple business units. Technical Acumen & Communication: Comfortable discussing technical topics with business stakeholders and business topics with technical teams; experience working closely with software engineers, QA, product managers, and other engineering teams. Delivery Methodologies: Familiarity with multiple delivery frameworks, including Lean, Agile, and Scrum, and the ability to adapt methodology to project needs. Strategic Thinking & Analysis: Ability to analyze information, identify trends, diagnose problem areas, and provide actionable insights and recommendations. Decision‑Making & Problem‑Solving: Decisive and outcome‑driven, capable of making informed, critical decisions quickly while considering business impact. Stakeholder Management & Communication: Excellent written and verbal communication skills, with experience influencing senior management, aligning stakeholders, and conducting program reviews. Organizational Skills & Prioritization: Highly organized and adaptable in fast‑paced, ambiguous environments, able to manage multiple initiatives simultaneously. Team Leadership & Mentorship: Natural team‑builder and motivator, skilled at resolving conflicts, mentoring junior team members, and fostering collaboration across remote and co‑located teams. Innovation & Continuous Improvement: Ability to critically evaluate processes, suggest improvements, and apply industry best practices to drive efficiency and effectiveness. Outcome Orientation: Proven track record of delivering results that drive business success and program impact. Technical Tools & Certification: Experience with project management tools and metrics, with PMP certification preferred. Who You Are Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 8+ years of related experience. Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision. Able to work a flexible schedule based on department and company needs. What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance‑based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Tuition reimbursement Access the full menu of benefits offerings here. About Us This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - apply today! This job description is not all‑inclusive. Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. #J-18808-Ljbffr