Customer & Service Operations Specialist - 1st Shift

1st Shift – Customer & Service Operations Specialist

Schedule: 1st Shift (8:00 AM – 4:30 PM) Compensation: Competitive Pay

About All Fleet Inc.

All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations. We operate on a core principle: "Yes" – meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen.

About the Role

We are looking for a Customer & Service Operations Specialist who thrives under pressure, thinks five steps ahead, and knows how to orchestrate chaos into smooth operations. This isn't just another dispatch job—this is a mission-critical role that ensures our customers get back on the road fast.

In this role, you will:

• Own inbound service requests, ensuring every call is handled efficiently.
• Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
• Think ahead, strategizing the best routes and resource allocation to prevent delays.
• Manage high-value accounts, keeping key customers informed and satisfied.
• Solve problems in real-time, quickly addressing emergencies and adjusting schedules as needed.
• Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
• Track and optimize performance, maintaining records, logs, and reports.

What Makes You a Fit?

You thrive in high-stakes environments – handling multiple service requests at once doesn't phase you. Your communication skills are top-notch – clear, professional, and always focused on solutions. You understand the trucking & repair industry (or you're a fast learner). You're a master problem-solver – if a challenge arises, you tackle it head-on. You know how to prioritize urgency – every second counts, and you act accordingly. You're tech-savvy – you can navigate dispatch software, multi-line phones, and digital logs with ease. You're a team player – working alongside technicians, customers, and vendors with a "whatever it takes" attitude.

What We Offer

Competitive Pay – Your hard work should pay off. Career Growth & Advancement – We promote from within, and there's always room to grow. A Fast-Paced, Exciting Work Environment – No two days are ever the same. A Team That Has Your Back – Work alongside professionals who hustle just as hard as you.

Are you ready to be the backbone of a high-performing fleet service operation? Apply now and take your career to the next level.