Investigative Specialist

Agency Dept of Insurance

Division

Industrial Commission

Job Classification Title

Program Coordinator II (NS)

Position Number

65020585

Grade

NC10

About Us

The mission of the North Carolina Department of Insurance is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect. Our agency licenses insurance agents, adjusters, bail bondsmen and more, along with investigating fraud matters involving insurance consumers and any entity or individual regulated by the Department. In an ever-changing environment, it is the vision of the Department of Insurance to maintain the stabilization of the insurance industry in order to provide more products, competitive prices and consumer protection.

Description of Work

Mission of the Industrial Commission:

The North Carolina Industrial Commission is vested as a court of exclusive and original jurisdiction by the General Assembly to adjudicate and administer the North Carolina Workers' Compensation Act. The Industrial Commission processes over 65,000 Workers’ Compensation injury reports and claims filed annually under the Act. This responsibility includes overseeing and providing for the trial of contested cases, as well as administering non-contested cases. Workers who are injured by accident on the job or who contract an occupational disease receive disability and medical benefits as ordered by the Industrial Commission.

The Industrial Commission is also a court of original jurisdiction for litigating tort claims against the State under the North Carolina State Tort Claims Act. Additionally, the General Assembly has mandated the Industrial Commission to provide an adjudicated process for Childhood Vaccine-Related Injury claims, Compensation to Persons Erroneously Convicted of Felonies, and Eugenics claims. It acts as a court of exclusive and final jurisdiction for death claims made by families of law enforcement officers, firefighters, rescue squad workers and Civil Air Patrol members arising under the Public Safety Employees' Death Benefits Act. Each of these adjudicatory systems require administration of contested and uncontested claims, review of agreements, and supervision of payment of benefits.

For more information regarding the NC Industrial Commission visit:

Position Number: 65020585
Salary Recruitment Range: $43,267 -$50,000
Salary Grade: NC 10

This position currently qualifies for a hybrid telework option with routine office and up to one remote workday per week. The NC Department of Insurance/Industrial Commission trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.

The posting will close at 11:59 p.m. the night before the closing date.

Primary Purpose of the Organizational Unit

The Criminal Investigations Section of the North Carolina Industrial Commission operates as a law enforcement agency and is responsible for conducting criminal investigations into cases of suspected workers’ compensation fraud, employee misclassification, and violations related to workers’ compensation claims involving employees, employers, insurers, health care providers, attorneys, and vocational rehabilitation providers. Criminal Investigators investigate all criminal complaints filed with the Industrial Commission regarding failure of employers to maintain workers’ compensation insurance (N.C. Gen. Stat. § 97-94(d), fraud on the part of employees with regard to the collection or obtaining of workers’ compensation benefits (N.C. Gen. Stat. § 97-88.2), fraud on the part of employers with regard to payment or collection of workers’ compensation premiums from employees’ salaries (N.C. Gen. Stat. § 97-21), medical payment fraud (N.C. Gen. Stat. § 97-88.3), and any other claims arising out of violations of Chapter 97 by employees or employers. The Criminal Investigations Section works with judicial officials and other law enforcement agencies throughout the State to resolve the above investigations in criminal court.

The Criminal Investigations Section collaborates with the Industrial Commission’s Employee Classification Section to proactively identify and investigate employee misclassification, thus helping ensure compliance with the North Carolina Employee Fair Classification Act and North Carolina Workers’ Compensation Act.

Primary Purpose of the Position

The primary purpose of the Investigative Specialist is to provide comprehensive administrative support to the Industrial Commission’s Investigators and the Division Chief. The Investigative Specialist is the primary point of contact for the Division, documenting formal complaints received via U.S. Mail, phone, or email and synthesizing pertinent documents and other information received from complainants, other State agencies, attorneys, insurance providers, and other Industrial Commission sections and divisions.

The Investigative Specialist researches, collects, and analyzes information from databases and public records and presents findings and recommendations to the Investigators and Division Chief. Among other things, the Investigative Specialist carefully analyzes workers’ compensation insurance coverage information to help determine whether a violation of N.C. Gen. Stat. §97-93 has occurred. The Investigative Specialist also carefully analyzes information received through the Employee Classification Application to help determine whether an employer may be misclassifying employees as independent contractors.

The Investigative Specialist supports the Industrial Commission’s Investigators with criminal investigations by preparing case files, organizing documentary evidence, and creating trial exhibits. The Investigative Specialist is required to utilize the Industrial Commission’s approved intake system for the Criminal Investigations & Employee Classification Division so that cases reported can be easily tracked and accessed by all authorized employees. Additionally, the Investigative Specialist is required to follow all relevant Industrial Commission procedures for the uploading and filing of documents associated with Criminal Investigations & Employee Classification Division cases.

The Investigative Specialist assists the Division Chief with compiling accurate statistical information, ensuring compliance with the Division of Criminal Information/Criminal Justice Information System, CJLEADS, and serves as the Division’s Certified Notary Public.

To perform the position duties, the Investigative Specialist must have a working knowledge of relevant North Carolina criminal and civil statutes, including but not limited to the North Carolina Workers’ Compensation Act and the Employee Fair Classification Act. The Investigative Specialist must also have a working knowledge of relevant Industrial Commission rules and an understanding of Industrial Commission procedures, the North Carolina criminal justice system as it pertains to criminal investigations, and workers’ compensation insurance industry terms, concepts, and principles.

Knowledge Skills and Abilities/Management Preferences

• Demonstrated experience researching, collecting, and analyzing information from different information sources.
• Demonstrated experience reviewing and analyzing information to determine the accuracy or sufficiency of the information.
• Demonstrated experience understanding, interpreting, or applying provisions of a statute, rule, or policy and procedure to a case or situation.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.

SKILLS ASSESSMENT WILL BE ADMINISTERED DURING THE INTERVIEW

Necessary Special Qualifications

• The Investigative Specialist must pass a background investigation and obtain certification as a DCI Terminal Operator pursuant to 12 NCAC 04E .0402 with the Federal Bureau of Investigation Criminal Justice Information System and State Bureau of Investigation Division of Criminal Information.
• The Investigative Specialist also must obtain certification as a Certified Notary in North Carolina.

Benefits of NC State Employment:

We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits include:

• 12 Annual paid Holidays
• North Carolina State Health Plan administered by AETNA
• Supplemental Benefits including: Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision
• NC State Retirement (TSERS)
• WeSave Employee Discounts

Learn more about employee perks/benefits:

• Why Work For NC?
• NC OSHR: Benefits

Supplemental and Contact Information:

For consideration for this vacancy, all applicants must complete an online application using the “APPLY” button above.

To receive credit for your work history and credentials, you must list the information on the State Application. Any information omitted from your application cannot be considered for qualifying credit.

***Applications with "see attached" or resumes in lieu of completed education and work experience on the formal application will be deemed incomplete and will not be eligible for consideration for the vacancy***

Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript.

The Department of Insurance/Industrial Commission may conduct criminal history checks of all job applicants recommended for employment. Failure to accurately acknowledge information on criminal convictions on the state application form will be grounds for non-consideration of applications, disciplinary action, and possible criminal prosecution.




The Department of Insurance/Industrial Commission is an Equal Employment Opportunity employer and uses the merit-based recruitment and selection plan to fill positions subject to the State Personnel Act with the most qualified individuals.

• Academic Degrees must be from appropriately accredited institutions and will be verified. If you are selected for a position at DOI/IC, your academic credentials will be verified.
• Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.
• Applicants seeking Veteran's Preference under N.C.G.S .126 must submit a DD Form 214, Certificate of Release or Discharge from Active Duty. This information may be attached to the online application or be faxed on or before the closing date.

Applicants may check the status of their application for a vacancy at any time by logging in to the government jobs system. Once the applicant has logged in, the status of each submitted application is documented next to each vacancy for which they have applied.

For more information about NCDOI:

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Laeng Lorn

Recruiter Email:

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