Engineering Supervisor

Engineering Supervisor

The Engineering Supervisor is responsible for driving daily operations, preventative maintenance, repair, and continuous improvement across all building systems, equipment, and physical assets within a premier condo/hotel facility. Accountable for maintaining a safe, highly functional, energy-efficient, and impeccably presented property for residents, guests, and team members while preserving long-term asset value. Partners closely with Operations, Housekeeping, Front Office, Security, and Residential Services to proactively resolve maintenance work orders, execute rapid emergency responses, eliminate operational downtime, and elevate the overall guest experience. Fosters a rigorous culture of safety, accountability, and technical excellence while ensuring strict compliance with local building codes, OSHA regulations, environmental standards, and brand requirements. Through tactical leadership, hands-on troubleshooting, and meticulous planning, this role directly protects asset integrity and supports the operational success of E11EVEN Club Hotel & Residences.

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long. Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual's taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture. So reimagine yourself here and get to the essence of what living your way, is truly all about.

Responsibilities

• Supervise the daily operation, maintenance, repair, and upkeep of all building systems, including HVAC, plumbing, electrical, life-safety systems, elevators, pools, mechanical equipment, and general property maintenance.
• Coordinate, assign, and monitor work orders to ensure timely completion of preventive and corrective maintenance activities throughout the hotel, residences, and common areas.
• Conduct routine inspections of guest rooms, condominium units, public spaces, back-of-house areas, mechanical rooms, and exterior grounds to identify maintenance needs, safety concerns, and opportunities for improvement.
• Support the implementation and execution of preventive maintenance programs designed to maximize equipment reliability, minimize downtime, and preserve asset value.
• Monitor the performance and condition of critical building systems and ensure all required testing, inspections, certifications, and preventive maintenance activities are completed on schedule.
• Assist with troubleshooting and resolving issues related to HVAC, electrical, plumbing, refrigeration, pool equipment, generators, elevators, and other facility systems.
• Ensure compliance with all applicable building codes, fire and life-safety regulations, OSHA requirements, environmental standards, and company policies.
• Supervise contractors, vendors, and service providers performing work on property, ensuring quality standards, safety requirements, and project specifications are met.
• Support capital improvement projects, renovations, and facility enhancement initiatives by coordinating resources, monitoring progress, and ensuring timely completion.
• Maintain accurate records of maintenance activities, inspections, permits, certifications, equipment history, and regulatory compliance documentation.
• Assist in managing engineering inventories, tools, equipment, parts, and supplies while helping to control departmental expenses and minimize waste.
• Monitor utility consumption and support energy conservation initiatives to improve operational efficiency and sustainability.
• Respond quickly and effectively to guest, resident, and operational maintenance requests while maintaining exceptional service standards.
• Participate in emergency response procedures involving hurricanes, flooding, power outages, fire alarms, equipment failures, and other property emergencies.
• Serve as a key point of contact during after-hours emergencies and participate in the property's on-call rotation as required.
• Train, coach, and support engineering team members to ensure adherence to safety standards, operational procedures, and service expectations.
• Promote a culture of safety, accountability, teamwork, and continuous improvement throughout the Engineering department.
• Partner closely with Front Office, Housekeeping, Residential Services, Security, Food & Beverage, and other departments to ensure maintenance issues are resolved promptly and efficiently.
• Assist the Director of Engineering in achieving departmental goals, maintaining property standards, and delivering a safe and exceptional environment for residents, guests, owners, and team members.
• Perform other duties, projects, and responsibilities as assigned by the Director of Facilities, Director of Engineering, or Executive Leadership.

Qualifications

• High school diploma or equivalent required; technical certification, trade school training, or associate degree in Engineering, Facilities Management, Building Operations, or a related field preferred.
• Minimum of 3-5 years of progressive engineering, facilities, or maintenance experience within a hotel, resort, condominium, mixed-use, or residential property environment.
• Minimum of 1-2 years of supervisory or lead technician experience overseeing maintenance personnel and daily engineering operations.
• Strong working knowledge of HVAC, electrical, plumbing, refrigeration, life-safety systems, elevators, pools, generators, and general building maintenance practices.
• Experience executing preventive maintenance programs and computerized maintenance management systems (CMMS) preferred.
• Demonstrated ability to troubleshoot, diagnose, and resolve building systems and equipment issues efficiently.
• Knowledge of federal, state, and local building codes, OSHA regulations, fire and life-safety requirements, and environmental compliance standards.
• Experience coordinating vendors, contractors, and third-party service providers while ensuring quality workmanship and compliance with property standards.
• Ability to read and interpret blueprints, schematics, technical manuals, maintenance records, and construction drawings.
• Strong organizational, planning, and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent leadership, team-building, coaching, and employee development skills.
• Strong interpersonal and communication skills with the ability to effectively interact with guests, residents, owners, vendors, and team members at all levels.
• Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and maintenance management software applications.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and participation in an on-call rotation as business needs require.
• Ability to respond to emergency situations and property needs in a timely manner.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.