Head of Operations & Business Management

Bonus based on performance Free food & snacks Training & development Industry Training and Advancement Opportunities Rytech is a nationally recognized leader in the water damage industry. At Rytech you get a unique opportunity to work with Franchises across the country, third-party administrators, and carriers to create a seamless experience. If you love building relationships and creating quality results, Rytech is the place for you! An Operations Manager is responsible for franchise performance and development in accordance with the Rytech Operations Manual. The activities listed do not encapsulate all responsibilities of an Operations Manager. Operations Managers are leaders who facilitate the relationship between the insureds and TPA and/or carrier partners. Maintaining and supporting Franchise relationships. Monitoring the performance of their Franchise and improving performance towards SLAs. Inspections of job sites, vehicles, and office and/or storage facilities. During these inspections ensure the franchise is operating per the Ops. Manual and in compliance with the FA. Inspections should be done quarterly at a minimum. Continual training of technicians using the Ops. Manual and Training Portal. Along with ensuring technicians obtain and maintain WRT, ASD, and AMRT (mold only) certifications. Mediating disputes between the insured, the insurer, and the contractor. Also engaging your FSC when assistance is needed. Answering and being available for any questions regarding its Franchise. Lead weekly meetings to facilitate training and conveying of information to the technicians. Monitor MICA Exchange daily to ensure projects are being properly handed by the franchise. Assisting technicians in the field when it is needed. Assist local marketing team to grow the business Residential and or Commercial construction experience preferred . Excellent communication and customer service skills Willing to be on call and work in the field when the need arises. Able to travel for CAT events, training, or regional meetings 5-10% of the time Must be computer literate and comfortable with computer programs such as Microsoft Office and MICA. Water Restoration Technician (WRT)/Applied Structural Drying (ASD)/Anti-Microbial Remediation Technician (AMRT)/ Commercial drying specialist recommended