Front Desk Lead

Elica Health Centers Opportunity

Join Elica's mission and become a part of a team where every day is an opportunity to make a positive impact in your community!

At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program: Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives.

What You Will Do:

• Cover Supervisor during absence (Deposit money, weekly schedule, lunch schedule, oversee front desk operations).
• Prepare weekly reports.
• Assist Supervisor/Manager with tasks/projects.
• Handles patient complaints.
• Attend Supervisor/Lead trainings, meetings.
• Provide training to employees as needed.
• Manage incoming calls and voicemails; resolve inquiries or route to appropriate staff.
• Check in patients and complete full registration, including scanning required documents into Athena.
• Enter and maintain accurate patient data; perform general clerical tasks.
• Prepare charts to ensure complete registration, updated demographics, insurance, and forms.
• Address registration questions and verify insurance eligibility; coordinate with Eligibility Workers or verify through external systems as needed.
• Schedule and manage patient appointments with provider schedules.
• Deliver excellent customer service aligned with organizational values.
• Complete assigned tasks in inboxes and workflow dashboards.
• Maintain cleanliness and organization of front desk and waiting area.
• Handle mail and email correspondence; distribute appropriately.
• Collect and reconcile patient payments, including cash handling.
• Submit required reports and schedules to leadership.
• Support patient enrollment in special programs (e.g., sliding fee, public health programs).
• Ensure compliance with OSHA, safety, and organizational policies.
• Report and document incidents or unusual occurrences promptly.
• Performs other duties as assigned.

Benefits

Elica Health Centers offers a competitive, comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:

• Medical, Dental & Vision Insurance Choice of PPO medical plans through Anthem Blue Cross, including a Premier PPO option with $0 in-network out-of-pocket costs, plus dental and vision coverage. Health Plans include care navigation and provider support resources to help with finding care, understanding benefits, and billing questions. Coverage options are available for individual and family tiers.
• Retirement 403(b) plan with up to 4% employer match and immediate vesting
• Paid Time Off Up to 3 weeks of vacation in the first year, plus 7 paid holidays and 1 floating holiday
• Ancillary & Voluntary Benefits Employer-paid life insurance, Employee Assistance Program (EAP), Flexible Spending Accounts (Health Care & Dependent Care), and optional supplemental benefits

Eligibility: Benefits are available to employees working 30+ hours per week, effective the first of the month following 30 days of employment.

Compensation Disclosure: $28.00 - $36.50

The compensation range listed reflects Elica's good-faith estimate of the anticipated hiring range for this position in accordance with California pay transparency requirements. Final compensation will be determined based on job-related factors, including relevant experience, education, certifications, skills, and qualification.

Requirements

• High School Diploma or Equivalent.
• Current BLS/CPR Certification required.
• Knowledge of office equipment including computer, copier, multi-line telephone
• Demonstrates exceptional customer service skills.
• Ability to maintain records and files.
• Ability to maintain confidentiality.
• Ability to exert physical effort maintaining and distributing files.
• Knowledge of basic medical clinic care and procedures.

Additional Requirements

• Must have a current and valid California driver's license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.
• If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status* prior to their scheduled start date. Please be advised that this position is subject to criminal background investigation and drug screen.

Physical Requirements and Work Environment:

The work environment is characteristic of the healthcare facility environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or lift. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet to moderately loud; the incumbent must be able to focus in an environment with many distractions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.