Kundenservice / Call Center Agent (d/m/w)
Auto1 Group
Kundenservice / Call Center Agent
Fr unsere offene Position als Kundenberater / Call Center Agent suchen wir dich! Starte im Customer Service Team und sorgen fr eine erstklassige Customer Journey. Du bist die erste Ansprechperson bei allen Anfragen von der Fahrzeugbestellung bis hin zur bergabe innerhalb unseres Autohero Retail Departments. Mit deiner Freundlichkeit und deinem professionellen Engagement machst du den Autokauf zu einem groartigen Erlebnis! In dieser Abteilung ermglichen wir unseren Kunden ein unvergleichliches online Autokauf-Erlebnis.
Wir als Autohero, der innovative Online Shop fr geprfte Gebrauchtwagen, sind Teil der AUTO1 Group, Europas fhrender Plattform fr den Automobilhandel. Unsere innovative Plattform ermglicht es Kunden bequem, sicher und transparent hochwertige Gebrauchtwagen online zu kaufen.
Was wir bieten:
- Deine Work-Life-Balance und dein Wohlbefinden sind Teil unserer Unternehmenskultur, daher bieten wir dir nach Absprache bis zu 100% Remote Work innerhalb Deutschlands an!
- Moderne IT-Ausstattung & IT-Support
- Attraktives, marktgerechtes und leistungsfrderndes Gehalt
- Wir schtzen eine offene Kommunikation und gute Ergebnisse mehr als einen Dress Code
- Deine persnliche Entwicklung ist uns wichtig - von Anfang an bieten wir dir individuelle Trainings und Coachings
- Rabatte auf namhafte Marken und Vergnstigungen auf unseren gesamten Fahrzeugbestand fr dich, deine Familie und deinen Freundeskreis
Stellenbeschreibung:
- Sei der erste Kontakt und begleite deine Kunden von der abgeschlossenen Bestellung bis zur Fahrzeugbergabe
- Recherchiere in enger Zusammenarbeit mit Kolleginnen und Kollegen aus anderen Abteilungen den aktuellen Stand der Auftrge und sorge fr eine reibungslose Auslieferung unserer Fahrzeuge
- Verschaffe dir jederzeit einen berblick ber die anstehenden Aufgaben und setze im Team die Prioritten
- Du trgst dazu bei, dass Kunden schnellstmglich ihr neues Auto erhalten - mit unserem einzigartigen Glastruck und direkt vor die Haustr!
Qualifikationen:
- Erste Erfahrungen im Bereich Dialogmarketing / Callcenter oder in der Privatkundenbetreuung
- Du hast Spa am telefonischen Kundenkontakt und verfgst ber eine strukturierte, zuverlssige sowie lsungsorientierte Arbeitsweise
- Teamplay und Hands-on-Mentalitt zeichnen dich aus
- Du bringst eine positive Grundeinstellung und ein gesundes Engagement, selbst gesteckte Ziele zu erreichen mit
- Flieende Deutschkenntnisse in Wort und Schrift - Englischkenntnisse sind von Vorteil sowie ein sicherer Umgang mit den Google Workspace Tools (Sheets, Gmail, Calendar etc.)
Bewirb dich jetzt unter Angabe deiner Gehaltsvorstellung ber unser Bewerbungsportal und entwickle mit uns die beste Mglichkeit, Autos zu kaufen und zu verkaufen!
Kontakt:
Mi Phan
AUTO1 Group ist Europas fhrende digitale Automobilplattform. Als dynamisches Tech-Unternehmen revolutionieren wir mit unseren Marken wirkaufendeinauto.de, AUTO1.com und Autohero die Automobilbranche. Unser 6.000 Personen starkes Team arbeitet mit der Mission, den europaweiten Handel und Transport fr unsere Kunden so schnell und stressfrei wie mglich zu machen. Wachse ber dich hinaus und gestalte die Zukunft des Autohandels mit uns.
Wir leben eine offene Kultur und setzen uns ber Konventionen, wie dem Siezen oder einem Dresscode hinweg. Bei uns ist jeder Bewerber willkommen; unabhngig von Geschlecht, ethnischer Herkunft, Religion, Alter, sexueller Identitt, Behinderung, oder anderen Diskriminierungsursachen. Aus Grnden der besseren Lesbarkeit wird auf die gleichzeitige Verwendung der Sprachformen mnnlich, weiblich und divers verzichtet.
Auto1 GroupVacancy posted 1 day ago
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