Quality Control Supervisor

Quality Control Technician

Position at Benton Triage

Join a leading force in the telecommunications industry, delivering nationwide installation services to some of the country's largest telecom providers. We are committed to innovation, quality, and exceeding industry standards while supporting the rapid growth of modern communication infrastructure because we care deeply about helping our customers simplify their most complex challenges to meet the demands of a fast-paced world.

Whether you want to perfect your craft or advance your career, we offer competitive pay, comprehensive benefits, and an opportunity to work with like-minded innovators, doers, and problem-solvers. Unlike other companies, we're big enough to work with household names, yet agile enough to give our employees the support and collaboration they need to deliver excellence every day.

Perks of Working at Benton Triage:

• Comprehensive Benefits Package
• Paid Time Off
• Career Advancement Opportunities

Position Overview

The Quality Control Supervisor is responsible for reviewing and evaluating Hybrid-Fiber-Coax (HFC) and Fiber-to-the-Home (FTTH) construction projects. Duties include verifying plan designs against new builds, span and drop replacements, risers, aerial installations, bonding and grounding of strand (messenger), proper installation of ADSS self-supporting fiber-optic cable, splice cases and cabinets, splitters and XWDM, underground installations (bores, vaults, and trenches), and MDU lockbox replacements.

Key Responsibilities

• Perform site surveys of as-built and proposed projects; complete red-line documentation to ensure accuracy and feasibility.
• Conduct construction inspections for quality control in accordance with customer's Technical Quality Assurance (TQA) standards.
• Maintain accurate records and verify property restoration meets customer standards.
• Operate test equipment to confirm optical and RF power levels meet design specifications.
• Document (with still images and/or video) that aerial construction, underground vaults, and cabinets are installed per customer requirements.
• Prepare work orders to resolve any plant element not meeting specifications.
• Communicate construction concerns to the Project Manager or Supervisor.
• Perform emergency locates as needed.
• Work weekends or second shifts as required by business needs.
• Adhere to local, state, and federal regulations, as well as company policies.
• Perform additional duties as assigned.

Qualifications

• Five (5) years' experience in construction, maintenance, and repair of outside plant (OSP) supporting telecommunications (Telephone, CATV, High-Speed Internet).
• 2+ years' experience with communications service drops and home installations.
• 1+ year as a Maintenance Technician or equivalent.
• Construction work experience preferred.
• Working knowledge of safe construction practices for aerial and underground communications networks.
• Knowledge of standard industry practices, work orders, scheduling processes, and N.E.C./N.E.S.C. codes for OSP and building environments.
• Strong problem-solving, analytical thinking, organization, communication, and leadership skills.
• Proficiency with Microsoft Office, Outlook, and standard computer operating systems.
• Ability to read/interpret maps, blueprints, and system layouts.
• Ability to read, write, and speak English clearly and professionally.
• Bilingual preferred.
• Ability to operate hand tools (electric drills, hammers, wrenches, screwdrivers).
• Ability to work outdoors in all weather, traverse varied terrain, and carry tools/equipment (including ladders and tool belts).
• Ability to work from heights (poles, ladders, roofs) using safety equipment within weight limits.
• Ability to measure distances accurately and produce clear photo/video documentation.
• Ability to carry, climb, and operate extension ladders (up to 32 ft., 50 lbs).
• Ability to differentiate wire sizes/colors.
• Ability to operate test equipment (signal level meters, ohm meters, etc.) and machinery for cable installation.
• Ability to stand for prolonged periods (50–70% of shift).
• Knowledge of basic mathematics and electronics.
• Industry/vendor certifications (NCTI, SCTE, BCT/E) preferred.
• Valid driver's license with satisfactory driving record.

Work Environment

• Office and field settings.
• Work in confined spaces (attics, basements, crawlspaces, manholes).
• Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions.
• Outdoor work in all weather conditions and at all hours.
• Work near power lines and electricity; at heights on poles.
• Possible travel in inclement weather.
• Work in multi-dwelling units (MDUs).