Field Tech Support Specialist - Atlanta, GA

Field Service Technician

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes putting people first, embracing continuous learning, and thriving through collaboration and inclusion we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of worktogether

We are looking for a hands-on Field Service Technician to install, troubleshoot, repair, and maintain industrial cooling equipment at customer sites. If you enjoy working with electrical and mechanical equipment and solving technical problems, we'd like to hear from you.

Day-to-Day Responsibilities

• Install, start up, and service cooling equipment.
• Troubleshoot electrical and mechanical issues.
• Replace faulty parts such as motors, sensors, relays, switches, actuators, and other components.
• Perform preventive maintenance and inspections.
• Read electrical wiring diagrams and basic technical drawings.
• Test equipment and verify proper operation after repairs.
• Complete service reports after each visit.
• Provide professional customer service while working onsite.
• Travel to customer locations when needed.

What We're Looking For

• At least 2 years of hands-on experience repairing or maintaining electrical and mechanical equipment.
• Experience troubleshooting industrial equipment, HVAC systems, manufacturing equipment, automation systems, compressors, pumps, generators, or similar machinery.
• Ability to read electrical schematics.
• Experience working on 200-440V electrical equipment.
• Strong mechanical and electrical troubleshooting skills.
• Comfortable replacing electrical and mechanical components.
• Able to work independently in the field.

Nice to Have

Experience with any of the following:

• HVAC equipment
• Industrial maintenance
• Electro-mechanical equipment
• PLC-controlled equipment (basic knowledge is sufficient)
• Motors
• Sensors
• Actuators
• Servos
• Pumps
• Compressors
• Data center cooling systems

Education

A technical degree, trade school, military training, or vocational training is preferred but not required. Candidates with strong hands-on experience are encouraged to apply even without a college degree.

Physical Requirements

• Lift up to 50 lbs.
• Stand, bend, kneel, and work at customer locations.
• Travel up to 20% as needed.

Schedule

• Full-time
• Typically, Monday-Friday, 8-hour shifts.
• Occasional overtime and on-call support may be required.