Senior Supervisor

At MonkeySports, we are passionate about sports and understand the importance of helping athletes of all skill levels excel in their game. Whether youre a hockey player, lacrosse enthusiast, baseball fanatic or an all-around sports lover, MonkeySports sets out to inspire and empower athletes through access to high-quality sports equipment, expert knowledge, and exceptional experiences.

Joining MonkeySports means joining a company that values your expertise, enthusiasm, and dedication. Whether youre on the sale floor, assisting with inventory, providing exceptional customer service, or coaching your team, your contribution will play a vital role in helping athletes of all ages and skill levels to achieve their goals.

If youre driven, team-focused, and passionate about sports, we invite you to apply to be a part of the MonkeySports Team. Discover a fulfilling career where your love of sports and expertise can make an impact.

Job Summary

Join MonkeySports and lead a high-performing retail team dedicated to helping athletes perform at their best. As a Senior Supervisor, you'll partner with the Store Manager to drive sales, coach associates, oversee daily operations, and create an exceptional customer experience. This is an excellent opportunity for an experienced retail leader who enjoys developing people, leading from the sales floor, and growing their career.

Essential Job Functions

Lead the Team

• Coach, motivate, and develop store associates.
• Help recruit, onboard, and train new team members.
• Provide ongoing performance feedback.

Deliver Outstanding Customer Service

• Lead by example in providing exceptional customer service.
• Resolve escalated customer concerns.
• Support product fittings, special orders, and complex sales.

Drive Sales

• Help achieve sales goals through coaching and customer engagement.
• Ensure associates are knowledgeable about products and promotions.
• Monitor store performance throughout the day.

Support Store Operations

• Assist with scheduling and daily workforce planning.
• Oversee opening and closing procedures.
• Ensure company policies and safety standards are followed.
• Ensure opening, closing, cash handling, and security procedures are consistently followed.

Merchandising & Inventory

• Maintain visual merchandising standards.
• Lead inventory counts and stock replenishment.
• Monitor inventory accuracy and resolve discrepancies.
• Receive, organize, and replenish merchandise to maintain an accurate and well-stocked sales floor.

Specialty Services

• Perform or oversee specialty equipment services including:
• Skate sharpening
• Lacrosse stringing
• Glove relacing
• Ensure associates are properly trained.

What We're Looking For

• 2+ years of retail leadership experience (Supervisor, Key Holder, Assistant Manager, or similar)
• Passion for delivering outstanding customer experiences
• Strong leadership, coaching, and communication skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Ability to coach and motivate a diverse team in a fast-paced retail environment
• Reliable transportation and the ability to travel occasionally to nearby store locations for training or business needs
• Experience with POS systems and inventory management
• Knowledge of hockey, baseball, softball, lacrosse, or goalie equipment is strongly preferred
• Flexible availability including evenings, weekends, and holidays

Preferred Qualifications

• Experience working in sporting goods or specialty retail
• Personal experience with hockey, baseball, softball, lacrosse, or goalie equipment
• Experience training or mentoring retail associates

Physical Requirements

• Stand and walk for extended periods throughout the shift
• Frequently bend, reach, climb ladders, and lift up to 50 pounds
• Perform repetitive movements including stocking, merchandising, and specialty equipment services

Why Join MonkeySports?

• Competitive pay
• Employee discount on premium sporting equipment
• Paid training and ongoing development
• Opportunities for career advancement
• Collaborative and team-oriented environment
• Work with products you're passionate about

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

Employees new to MonkeySports typically come in at the start of the pay range. MonkeySports focuses on providing a simple and transparent pay structure which is based on a variety of factors, including but not limited to location, experience and job-related skills.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test and background screening.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods, or to otherwise balance the workload.