Call Center Sales Representative

Responsibilities You’ll instill confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of AT&T’s products and services to effectively service and retain customers. You’ll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T’s products and services. You’ll also engage Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution. With your vital knowledge, you’ll handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service. You’ll use your problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements. You’ll need to keep up with changes to technology and applications, so you can provide the best resolution for the customer. Get customers up and running with the latest products and services such as air cards, USB devices, as well as AT&T-provided software & applications. In this full-time position (40 hours/week) you’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service. Requirements Call center or customer service experience. Flexibility to work any schedule during hours of operation of 7:45am - 7pm Monday - Friday is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required. Desire to work onsite in one of our call centers. #J-18808-Ljbffr Jobtailor