Bank Teller / Customer Service Representative

Job Description

Job Description

BENEFITS INCLUDE: MEDICAL, DENTAL, VISION, LIFE INSURANCE, 401k

POSITION SUMMARY

Bank Customer Service Representatives / Tellers are responsible for providing exceptional customer service including efficient and accurate transaction processing.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

●        Accept deposits, loan payments, process checking and savings account withdrawals

●        Cash checks

●        Maintain adequate cash drawer limits at all times, when needed

●        Balance cash drawer in accordance with Bank procedures and regulations including the processing of cashed checks.

●        Answer customer inquiries and refer customers to the proper service area when necessary

●        Maintain the highest level of confidentiality with all information obtained

●        Promotes the bank’s products and services

●        Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and coworkers

●        Perform as a team member in allocating and coordinating the workflow.

●        Contribute to the fulfillment of branch and bank wide objectives and goals

●        Comply with all department and company policies, procedures, and regulations

●        May represent the Bank in various community, civic, and community reinvestment functions to further enhance the Bank’s image and develop additional business

●        May be responsible for bank opening and/or closing

●        Interview customers to explain and obtain information needed to open new accounts and bank products.

●        Explain and cross sell all available bank products and tract products sold and offered

●        Complete documents and correspondence to customers as needed. Make customer contacts by phone and mail as to on-boarding procedures

●        Other duties as assigned

First Northern Bank & Trust will remain an independent, locally owned and operated, tried and true community Bank. Our mission is to profitably serve the financial needs of the people and businesses in each of the eleven communities for which our retail network extends. The Bank will operate as it always has, in a highly prudent and conservative manner that enhances and secures shareholder value with minimal risk, while at the same time promoting a culture intensely focused on the customer experience; and on the retention and addition of long-term relationships through each of its customer interactions, one transaction at a time.

Our Vision Statement:
The vision of the Bank is to become the premier provider of community Bank financial services in each of the markets we serve. We will distinguish ourselves from our competitors by maintaining and marketing those traits, which make us a safer and more secure Bank than any of our peers, both local and national. Specifically, our Bank is extremely well-capitalized, with strong liquidity, in excess of most competitors. Profitable, sustainable, and natural-internal growth will result from a Bank-wide collective effort intensely focused on the “customer experience.” Sound proactive planning, vigilance, and execution, coupled with the continued development and daily improvement of our line and staff, will be the means through which we meet and exceed our goals.

Company Description

First Northern Bank & Trust will remain an independent, locally owned and operated, tried and true community Bank. Our mission is to profitably serve the financial needs of the people and businesses in each of the eleven communities for which our retail network extends. The Bank will operate as it always has, in a highly prudent and conservative manner that enhances and secures shareholder value with minimal risk, while at the same time promoting a culture intensely focused on the customer experience; and on the retention and addition of long-term relationships through each of its customer interactions, one transaction at a time.\r\n\r\nOur Vision Statement:\r\nThe vision of the Bank is to become the premier provider of community Bank financial services in each of the markets we serve. We will distinguish ourselves from our competitors by maintaining and marketing those traits, which make us a safer and more secure Bank than any of our peers, both local and national. Specifically, our Bank is extremely well-capitalized, with strong liquidity, in excess of most competitors. Profitable, sustainable, and natural-internal growth will result from a Bank-wide collective effort intensely focused on the “customer experience.” Sound proactive planning, vigilance, and execution, coupled with the continued development and daily improvement of our line and staff, will be the means through which we meet and exceed our goals.