Clinical Behavioral Health Intake Coordinator (On-Site)

$50,000–$60,000 annually | Full-time | Monday–Friday | On-site in Baltimore

BTST Services is seeking an organized and compassionate Behavioral Health Intake Coordinator to help new clients successfully begin services. In this position, you will serve as a key connection between clients, referral partners, providers, and internal clinical teams.

The ideal candidate has experience in healthcare administration, behavioral health, patient access, referrals, insurance authorization, or care coordination. We provide training on BTST’s programs, systems, and intake procedures.

Essential Functions:

• Receive and process new behavioral-health referrals.
• Communicate with clients, families, referral partners, and providers.
• Verify insurance eligibility and benefits.
• Process initial and concurrent service authorizations.
• Review referral documentation for accuracy and completeness.
• Create and maintain client records in the electronic health record.
• Coordinate client assignments with clinical providers.
• Track referral progress and provide timely status updates.
• Follow up on missing documents, signatures, and insurance information.
• Maintain accurate intake reports and support departmental quality reviews.

Minimum Qualifications:

• High school diploma required; associate or bachelor’s degree preferred.
• Excellent organizational skills with strong attention to detail.
• Proficiency in Microsoft Office Suite and EMR systems.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Perks for Full Time Employees:

• 401k plan with company contribution according to plan requirements
• Flexible Spending Account and Dependent Flexible Spending Account
• Health Insurance Benefits with employer contribution
• Medical, Dental and Vision
• 100% Employee Paid Voluntary Benefits
• 100% Employee Sponsored Benefits
• Company Sponsored Employee Assistance Program (EAP)
• Company Sponsored $25k Basic Life Insurance Policy
• Partnerships with select colleges/universities (tuition discounts, scholarships, etc.)
• Paid Time Off
• Referral Program

EEO Statement

We are an equal opportunity employer and will consider all applications without regard to race, color, religion, ancestry or national origin, sex, age, marital status, sexual orientation, gender identity, disability, or genetic information. Applicants with disabilities that require accommodation or assistance for a position, please contact us directly at View email address on us.fitly.work.

BTST IS A
CARF-ACCREDITED LICENSED MENTAL HEALTH AGENCY
providing comprehensive programming and integrated care to children, teens, and adults throughout the state of Maryland.
We welcome clients to our modern and well-appointed clinics where we provide therapy, psychological evaluations, and medication management. Experience has taught us that many individuals seeking mental health services are frequently forced to receive treatment in clinics that are poorly maintained.
​
Our mission is to become the leader and trail blazer in the health and social work fields by continuing to research, develop programing, and train tomorrow’s elite health care professionals to provide the best services to individuals, families and communities in need. We develop and strengthen our clients’ competencies in the core areas most important to their becoming healthy and productive members of their families and communities, including socialization, education and vocation. We work diligently to provide the best programming and evidence-based services to each client and their families.