Patient Services Manager 2

Role Overview Make a Difference in the Patient Experience Every Day Sodexo is seeking a dedicated and patient-focused Patient Services Manager 2 to join our team at Mohawk Valley Health System – Wynn Hospital in Utica, New York . Wynn Hospital is a state‑of‑the‑art 375‑bed acute care facility serving a diverse patient population and committed to delivering exceptional care and service. This is an outstanding opportunity for a healthcare food service leader who thrives in a fast‑paced environment and is passionate about patient satisfaction, employee development, and operational excellence. The Patient Services Manager 2 will oversee frontline union employees while serving as a key liaison between patient dining services, nursing, dietitians, and hospital leadership. If you are a hands‑on leader who enjoys building relationships, developing teams, and enhancing the patient experience, we encourage you to apply. What You’ll Do Oversee daily patient dining operations and patient meal service throughout the hospital Lead, coach, train, and develop frontline union employees to ensure exceptional service delivery Conduct daily patient rounding and service recovery to proactively address patient concerns and improve satisfaction Analyze patient satisfaction metrics and implement action plans to drive continuous improvement Serve as a liaison between nursing teams, dietitians, and patient dining operations Ensure meal accuracy, service quality, and timely meal delivery Support patient safety initiatives and contribute to a positive patient experience Monitor compliance with Sodexo Gold Check Standards, HACCP guidelines, food safety regulations, and sanitation requirements Promote a culture of accountability, teamwork, and service excellence What We Offer Compensation is fair and equitable, partially determined by a candidate’s education level or years of relevant experience. Salary offers are based on a candidate’s specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring Strong leadership and team development skills Experience managing patient dining, food service, hospitality, or healthcare operations Ability to build collaborative relationships with nursing, clinical teams, and hospital leadership Passion for delivering exceptional customer and patient experiences Experience analyzing performance metrics and implementing operational improvements Knowledge of food safety, sanitation, HACCP, and regulatory compliance standards Experience supervising union employees is preferred Excellent communication, problem‑solving, and organizational skills Healthcare food service experience strongly preferred Qualifications & Requirements Minimum Education Requirement – Associate’s Degree or equivalent experience Minimum Management Experience – 2 years Minimum Functional Experience – 2 years working in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc. At Sodexo, we are an equal opportunity employer. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. #J-18808-Ljbffr