Client Experience Manager

Client Experience Manager – New York City, NY Join a respected luxury boutique in New York City as a Client Experience Manager, where your passion for personalized service and relationship-building will directly elevate the guest experience. This role offers a unique opportunity to shape and lead the hospitality standards in a sophisticated retail setting, collaborating across luxury and lifestyle communities. Client Experience Manager Benefits & Compensation Competitive salary range of $120,000–$140,000 annually, depending on experience Comprehensive medical, dental, and vision insurance Paid time off for work-life balance Chance to play a highly visible, influential role within an established luxury brand Client Experience Manager Requirements & Qualifications Extensive experience in luxury hospitality, preferably in luxury hotels, fine dining, private members clubs, VIP guest relations, or luxury events Strong network and in-depth understanding of the New York City luxury and hospitality community Exceptional communication and interpersonal skills, polished and warm demeanor Proven track record in creating VIP experiences, events, and partnerships Highly organized with excellent attention to detail and follow-through Comfortable acting as a visible ambassador for a luxury brand Genuine passion for hospitality and delivering memorable, personalized experiences Client Experience Manager Day-to-Day Responsibilities Lead and continuously enhance the overall client experience in the boutique Welcome clients with warmth and sophistication, anticipating their needs at every interaction Build lasting relationships to become a trusted point of contact for clientele Develop partnerships across luxury apparel, beauty, fragrance, wellness, and lifestyle brands Coordinate intimate in-store activations, private events, brand collaborations, and VIP experiences Engage with local restaurants, hotels, hospitality businesses, and community partners to expand reach Collaborate closely with sales, marketing, and boutique leadership to ensure seamless guest experiences Maintain an active knowledge of NYC’s luxury hospitality, dining, fashion, and cultural scenes Uphold the highest standards of discretion, professionalism, and personalized service This role is ideal for a polished professional who thrives in a highly personalized environment and seeks to make a meaningful impact within the luxury hospitality and retail sectors. #J-18808-Ljbffr