Practice Assistant II, Cardiology

Practice Assistant II

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

MGH Cardiovascular | MondayFriday | Onsite

Build your healthcare career while making a meaningful difference in cardiovascular care and the patient experience! We are seeking an organized, motivated, and patient-focused Practice Assistant II to join the Cardiovascular team at Massachusetts General Hospital. In this important administrative role, you'll help ensure smooth and efficient practice operations while creating a welcoming, supportive experience for patients and their families. Working closely with physicians, clinical staff, and administrative colleagues, you'll coordinate patient appointments, manage communications, and support essential daily operations. This is an exciting opportunity to develop specialized expertise in cardiovascular services while contributing to a collaborative team dedicated to delivering exceptional patient care.

What You'll Do

• Coordinate patient appointments, maintain accurate scheduling records, and support efficient patient check-in and check-out processes.
• Greet and assist patients, respond to inquiries, and provide a welcoming and professional experience throughout their visits.
• Manage incoming calls, schedule appointments, route messages, and communicate effectively with patients and clinical teams.
• Process patient billing forms and scan documentation into Epic, ensuring accurate and complete medical records.
• Request medical records, laboratory results, and other necessary documentation to support patient care coordination.
• Manage routine administrative tasks, including distributing mail and faxes, preparing correspondence, and maintaining organized office records.
• Collect patient co-payments when required and support registration and billing processes.
• Handle patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow-up and escalation.
• Serve as an Epic Super User for scheduling, registration, and billing systems, with training provided.
• Assist with training colleagues and support advanced scheduling functions, including surgical scheduling and provider schedule management, as needed.
• Collaborate with cardiovascular providers, clinical teams, and administrative colleagues to maintain efficient workflows and a positive patient experience.

Qualifications

• High school diploma or equivalent required.
• 23 years of office experience required.
• Proficiency in Microsoft Office Suite and standard office equipment.
• Knowledge of office operations, administrative procedures, and general office workflows.
• Strong customer service skills with the ability to communicate professionally and compassionately with patients, families, and colleagues.
• Excellent written and verbal communication skills, including the ability to manage incoming calls and accurately relay information.
• Strong organizational, multitasking, and time management skills with the ability to manage competing priorities.
• Attention to detail and ability to maintain accurate documentation in a fast-paced healthcare environment.
• Ability to follow established procedures, adapt to changing priorities, and work collaboratively with multidisciplinary teams.

Additional Job Details (if applicable)

Why Join Our Team?

• Starting pay of $20.00 per hour, with increases based on years of experience.
• Comprehensive benefits, including medical, dental, and vision coverage.
• 403(b) retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass and additional employee perks.
• Opportunity to grow your healthcare career within Cardiovascular services at Massachusetts General Hospital.
• Develop specialized expertise in cardiovascular practice operations, patient scheduling, registration, and Epic.
• Gain valuable experience supporting specialized clinical services and coordinating administrative workflows.
• Collaborate with physicians, advanced practice providers, and multidisciplinary teams dedicated to delivering exceptional cardiovascular care.
• Build a strong foundation for continued professional growth within a leading academic healthcare environment.

You'll play an essential role in supporting efficient cardiovascular practice operations while helping ensure patients receive the compassionate, coordinated care they deserve. Join a collaborative team where your organizational skills, dedication, and commitment to exceptional service make a meaningful impact every day!

Work Location: 32 Fruit Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $17.71 - $24.94/Hourly

Grade: 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.