Carrier Sales/ Freight Broker Representative

Job Description

Job Description

Carrier Sales/ Freight Broker Representative

MW Logistics

MW Logistics is positioning itself for significant growth and is seeking a motivated Carrier Sales Representative to join our team. This role is critical to driving capacity, maximizing margins, and ensuring exceptional service for our customers and carrier partners.

Core Responsibilities

• Drive daily and weekly load count, revenue, and margin goals
• Strategically source, negotiate, and book carriers for available freight
• Negotiate competitive rates to maximize profitability and develop long-term carrier solutions
• Build and grow a consistent carrier base aligned to specific lanes and volumes
• Ensure all carriers complete the RMIS onboarding process and are fully qualified
• Establish and maintain strong carrier relationships to support future capacity needs
• Clearly communicate load requirements and confirm drivers have accurate pickup and delivery details
• Meet departmental and individual profit margin targets
• Maintain high carrier satisfaction while representing MWL with professionalism and urgency
• Manage order entry and create orders via systems, phone, and email
• Follow customer SOPs during booking and dispatching processes
• Track all shipments per company policy and proactively resolve in-transit issues
• Provide required performance and operational reporting to management
• Exercise sound judgment when handling service failures, escalations, or customer concerns
• Monitor service levels to ensure consistent, high-quality delivery for customers
• Promote brand awareness with existing carrier partners
• Follow accessorial approval processes when requesting additional charges
• Complete special projects and tasks as assigned based on business needs

Professional Qualifications & Experience

• Bachelor’s degree in Marketing, Logistics, Supply Chain, or related field preferred
• Minimum 2+ years of brokerage or carrier sales experience required
• Proficiency with Microsoft Office (Outlook, Excel, Word)
• Experience with McLeod preferred
• Excellent written and verbal communication skills with strong phone and email etiquette
• Strong interpersonal skills and ability to build relationships internally and externally
• High attention to detail and superior organizational skills
• Customer-service focused with a strong team-oriented mindset
• Sense of urgency, flexibility, and assertiveness in a fast-paced environment
• Ability to multitask, prioritize effectively, and execute with accuracy
• Quick learner able to give and receive clear instructions
• Demonstrates professionalism, critical thinking, and sound judgment to solve problems efficiently

Characteristics for Success

• Self-starter who works well independently
• Proactively identifies opportunities to improve operational efficiencies
• Strong time management and prioritization skills
• Detail-oriented with pride in accuracy and quality of work
• Solution-driven mindset with adaptability in dynamic environments
• Eager to expand knowledge across functions for career growth

Office & Schedule Expectations

• In-office role: Monday – Friday, 8:00 AM – 5:00 PM
• One-hour lunch scheduled between 11:00 AM – 1:00 PM (based on department coverage needs)
• As a 24/7/365 logistics operation, occasional after-hours, weekend, or holiday availability may be required based on business demands

MW Logistics is an award-winning, privately held third-party logistics (3PL) provider with 25 years in the industry. Specializing in Dedicated Freight, Freight Brokerage, Yard Management and Drayage services, we cover North America, including the U.S., Mexico, and Canada. We serve customers across various sectors, from packaged goods and retail to industrial supplies, and pride ourselves on delivering high-quality, tailored logistics solutions.

Company Description

MW Logistics is an award-winning, privately held third-party logistics (3PL) provider with 25 years in the industry. Specializing in Dedicated Freight, Freight Brokerage, Yard Management and Drayage services, we cover North America, including the U.S., Mexico, and Canada. We serve customers across various sectors, from packaged goods and retail to industrial supplies, and pride ourselves on delivering high-quality, tailored logistics solutions.