Patient Services Representative

Job TitlePatient Services RepresentativeJob DescriptionCommunity health is about more than just vaccines and checkups. It's about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We're with you every step of the way, with the care you need for each of life's chapters. At Neighborhood, we are Better Together. As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.Role Overview and PurposeThe Patient Services Representative provides front office support to ensure efficient patient access, scheduling coordination, and excellent patient experience. This role serves as the first point of contact for patients and supports clinic operations by managing incoming calls, coordinating appointments, assisting with patient registration, and maintaining accurate scheduling workflows.This role communicates regularly with patients, providers, medical assistants, and leadership teams to ensure smooth clinic operations in a fast-paced environment.ResponsibilitiesPatient Experience and AccessServes as the first point of contact for patients, visitors, and incoming callsGreets and assists patients in a courteous and professional mannerSchedules, reschedules, and confirms patient appointments in the electronic scheduling systemConducts appointment reminder calls and communicates visit preparation instructions when neededProvides clear information regarding clinic processes, appointments, and servicesProvider and Team SupportCoordinates scheduling workflows to ensure efficient patient access and clinic flowCommunicate with providers, medical assistants, and nursing staff regarding scheduling needsEnsure providers have accurate appointment information and schedule updatesSupports care teams by managing appointment availability, cancellations, and schedule adjustmentsFront Office and Administrative SupportVerifies patient demographics, insurance information, and registration dataPrepares and verifies patient records prior to appointmentsTracks filled and cancelled appointments and updates scheduling systems accordinglyReceives and records patient payments in the appropriate system when applicableEnsure patient information is updated accurately in the electronic health record systemEducation/ExperienceHigh School Diploma or GED requiredOne year customer service experience required; healthcare experience preferredExperience working with electronic medical records and multi-line phone systems preferredBilingual preferred depending on site needsAdditional Qualifications (Knowledge, Skills and Abilities)Strong communication and leadership abilities.Excellent verbal and written communication skills, including superior composition, typing and proofreading skillsAbility to interpret a variety of instructions in written, oral, diagram, or schedule formAbility to successfully manage multiple tasks simultaneouslyExcellent planning and organizational abilityAbility to work as part of a team as well as independentlyAbility to work with highly confidential information in a professional and ethical mannerAbility to work under pressure and be flexible with changing site needs. Can work with people of all social and ethnic backgrounds and maintain confidentiality. Able to train and manage staff in a collaborative manner.Physical RequirementsAbility to lift/carry 20lbs/weightAbility to stand for long periods of timeCompliance (Safety & HIPAA)Follows all safety procedures as outlined in Neighborhood Healthcare's Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediatelyMaintains current knowledge of policies and procedures as they relate to safe work practicesUses appropriate body mechanics to ensure an injury free environmentFamiliarity with location of nearest fire extinguisher and emergency exitsFollows all infection control procedures including blood-borne pathogen protocolsMaintains privacy of all patients, employees and volunteer information and access such information only on a need-to-know basis for business purposesComply with all regulations regarding corporate integrity and security obligationsReports all behavior and/or activity that are unethical, fraudulent, or unlawfulBenefitsNeighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!Pay Range$ 22.88 to $32.08 per hour, depending on experience and additional qualifications.Compensation DisclosureThe posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate's overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.