Trip Support Manager Part 135

Job Description

Job Description

Location: CRQ (Carlsbad, CA) preferredHybrid available based on experienceSchedule: M-F with high level /managerial oversight of evening and weekend on-call operations. Schubach Aviation is looking for an experienced Trip Support /135 Manager to take the reins of our Trip Support team. This is a leadership opportunity for an aviation professional who has mastered the art of flight coordination, customer support and international trip planning: someone ready to build, mentor, and lead a high-performing team while staying hands-on with the complex operations that keep our aircraft moving safely and seamlessly around the world.The ideal candidate has both deep private aviation operational expertise and proven people leadership: someone who sets the standard for flawless service, holds the team to it every day, and represents Trip Support across the company. Responsibilities:Lead, train, and manage the Trip Support team, including hiring, onboarding, scheduling, and performance developmentBuild and maintain team structure, SOPs, and workflows that ensure consistency, accountability, and operational excellence across the trip lifecycleEnsure compliance with 135 Operational Control functions, ensuring full compliance with company procedures and applicable FAA regulationsOwn escalated and high-complexity trips, including international planning: overflight and landing permits, customs and immigration documentation, handling agents, country-specific entry requirements, and coordination with US Customs and foreign authoritiesActively flight follow and support the team in flight following, anticipating and resolving disruptions in real timeServe as a senior point of contact for aircraft owners and passengers, delivering white-glove service and stepping in on sensitive or high-profile tripsReview and approve flight crew briefings and client itineraries for accuracy and professionalismAct as the primary cross-functional liaison between Trip Support, Flight Operations, Maintenance, and AccountingManage and occasionally participate in on-call coverage, ensuring the team is properly staffed and supported around the clockLead the team through irregular operations, weather diversions, and last-minute changes with composure and sound judgmentMonitor team performance, identify training gaps, and drive continuous improvement in processes and documentationWhat You Bring:Proven experience leading a team in a Part 135 operational environmentStrong command of international aviation handling: permits, customs, handling agents, and country-specific requirementsExceptional written and verbal communication skills; you write and speak with precision and professionalismHigh interpersonal intelligence and the ability to build trust with clients, crew, and team members alikeAbility to manage multiple complex trips and competing priorities without dropping detailsDeep familiarity with aviation operations software and trip management platformsA proactive, solutions-oriented mindset, you bring answers, not just problemsCalm under pressure with strong judgment on when and how to escalateDemonstrated ability to build and improve team processes, training programs, and documentationExperience Required:5+ years in Part 135 aviation, including flight coordination and international trip support3+ years experience leading or managing a teamDemonstrated international handling experience (permits, customs, foreign handling agents)Dispatcher's license preferred