Client Service Supervisor

Client Service SupervisorResponsible for providing leadership, direction, and training to Client Service Technicians, Couriers, Client Ambassadors/Client Service Representatives and other workers in the Sample Receiving and Courier Departments. Facilitates employee conformance to Good Laboratory Practices and all specified Operating Procedures. Ensures compliance to all client requirements and communicates requirements to laboratory personnel.JOB FUNCTIONSOversees all Client Service Receiving, Ambassador and Courier functions as requiredPerforms Client Service Receiving, Ambassador and Courier functions as necessaryResponsible for interviewing, hiring and training Sample Receiving, Courier and Ambassador personnelCoordinate courier pick-ups with clients, track courier pick-ups and create reports for billing purposesInterface with outside shipping providers to ensure clients requirements are metResponsible for vehicle maintenance to make sure vehicles are in proper working orderProvides feedback to direct reports, conducts employee performance reviews and provides ongoing guidance for continued employee developmentSchedules personnel to facilitate an efficient operationCommunicates necessary changes or information to his or her departmentIdentifies quality related problems and initiates immediate investigation, corrective action, and follow upEnsure the Quality Management System is maintained in accordance with the ISO 17025 standardsNavigate complex client requests involving multiple projects and sitesInterprets and evaluates problems occurring which may not conform to clearly established practices and precedents. Knowledge of a variety of complex rules, procedures or work methods.QualificationsEDUCATION AND EXPERIENCE4-year degree in Microbiology/Chemistry, related field, or equivalent work experience Required3+ year experience in Client Service or Laboratory Operations RequiredEffective problem prevention and problem-solving skills. RequiredStrong written and verbal communication skills necessary to cross multiple disciplines RequiredExcellent interpersonal and problem-solving skills RequiredProficiency with Microsoft and Word/Excel RequiredProficiency with LIMS and ASnAP systems RequiredAbility to interact with clients effectively while maintaining a professional and pleasant work approach even under stressful conditions RequiredAbility to work independently or with minimal supervision RequiredFlexibility is required to meet sudden and unpredictable need Required3-5 year experience in a commercial food testing laboratory PreferredAdditional InformationSGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.