Director of Operations

Description

Additional Information: This hotel is owned and operated by an independent franchisee GAP Management LLC. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

About GAP Hotels

GAP Hotels is a privately held hotel ownership management and development company headquartered in Lafayette Louisiana. Our growing portfolio includes approximately 1000 rooms across leading hospitality brands including Hilton Marriott and IHG.

We believe exceptional financial results begin with exceptional people disciplined processes consistent property inspections and clear accountability. We reinvest in our hotels develop our leaders and focus on delivering outstanding experiences for our guests associates brand partners and investors.

The Opportunity

GAP Hotels is seeking an experienced and results-driven Senior Director of Hotel Operations to provide executive-level operational leadership across our portfolio.

This position will lead coach and hold General Managers accountable for financial performance guest satisfaction brand compliance associate engagement property condition and execution of company initiatives. The successful candidate will be equally comfortable analyzing a hotel P&L developing a turnaround strategy coaching a General Manager and walking guestrooms and back-of-house areas to verify operational standards.

This is a hands-on field-focused leadership position requiring frequent travel and consistent follow-through.

Key Responsibilities

Portfolio Leadership

• Provide strategic and operational oversight for multiple hotels across different brands and markets.
• Lead coach evaluate and hold General Managers accountable for property performance.
• Establish clear performance expectations and ensure company priorities are consistently executed.
• Conduct structured property visits operational audits leadership assessments and follow-up reviews.
• Develop corrective action plans for underperforming hotels and monitor progress through completion.
• Serve as the primary operational connection between property leadership executive leadership ownership and brand representatives.
• Provide hands-on task-force leadership during vacancies leadership transitions openings emergencies or significant operational challenges.

Financial and Commercial Performance

• Drive achievement of revenue RevPAR GOP flow-through labor and overall profitability objectives.
• Review monthly financial statements forecasts budgets STR reports labor reports accounts receivable purchasing and operating expenses.
• Identify performance gaps and require timely measurable plans to correct them.
• Partner with revenue management sales accounting and property leadership to improve market share and profitability.
• Ensure General Managers understand their financial statements and actively manage their properties as accountable business leaders.
• Assist with the preparation and execution of annual operating budgets capital plans forecasts and long-term property strategies.
• Protect owner assets through disciplined expense management preventive maintenance purchasing controls and capital planning.
  
  

Guest Experience and Brand Compliance

• Ensure every hotel consistently meets company expectations and applicable Hilton Marriott IHG or other brand standards.
• Monitor guest satisfaction scores online reviews service-recovery trends loyalty performance and brand quality-assurance results.
• Work with property teams to resolve recurring guest concerns and improve service delivery.
• Prepare hotels for brand inspections and ensure all required corrective actions are completed on time.
• Maintain strong professional relationships with brand representatives and other strategic partners.
• Promote clean safe well-maintained hotels through consistent inspection and preventive-maintenance practices.

People and Organizational Development

• Recruit select onboard develop and retain high-performing General Managers and property leaders.
• Build a leadership pipeline and succession plan for key positions throughout the portfolio.
• Establish a culture of accountability urgency integrity hospitality and continuous improvement.
• Ensure property leaders provide effective training recognition coaching and performance management.
• Partner with Human Resources on staffing employee relations compliance investigations and leadership development.
• Evaluate staffing structures and labor productivity while protecting service quality and associate engagement.
• Communicate openly and follow up consistently to ensure expectations are understood and completed.
  
  

Risk Management and Property Condition

• Ensure compliance with company policies brand requirements employment practices safety standards licensing requirements and applicable laws.
• Monitor life-safety systems preventive maintenance security procedures emergency preparedness and incident reporting.
• Identify significant property risks and communicate them promptly to executive leadership.
• Coordinate with vendors contractors insurance representatives and brand teams when operational support is required.
• Oversee operational preparation for renovations conversions acquisitions and new hotel openings.
  
  

Measures of Success

Performance in this role will be evaluated using measurable portfolio results including:

• Revenue RevPAR Index GOP and budget achievement
• Labor productivity and expense control
• Guest satisfaction and online reputation
• Brand quality-assurance performance
• Property condition and preventive-maintenance execution
• Employee retention and leadership development
• Timely completion of operational action plans
• General Manager accountability and overall portfolio stability

Required Qualifications

• At least 10 years of progressive hotel operations experience.
• At least five years of successful experience as a hotel General Manager or comparable senior hotel leader.
• Demonstrated multi-property or above-property leadership experience.
• Experience managing branded hotels preferably within Hilton Marriott or IHG systems.
• Strong command of hotel financial statements budgeting forecasting labor management STR reporting and operational performance metrics.
• Proven ability to improve an underperforming hotel or portfolio.
• Experience leading General Managers and developing property-level leadership teams.
• Excellent judgment communication organization and problem-solving skills.
• Proficiency with hotel operating systems reporting platforms and Microsoft Office.
• Ability to travel approximately 60%75% including occasional evenings weekends and emergency assignments.
• Valid drivers license and reliable transportation.

Preferred Qualifications

• Bachelors degree in Hospitality Management Business Administration Finance or a related field.
• Experience with two or more major hotel brand families.
• Experience with select-service extended-stay and full-service hotel operations.
• Experience with hotel openings conversions renovations acquisitions or task-force assignments.
• Experience working directly with hotel owners investors lenders and brand leadership.
• Equivalent combinations of education and relevant leadership experience will be considered.

The Leadership Profile We Are Seeking

The ideal candidate is:

• Financially disciplined and highly analytical
• Visible hands-on and comfortable working in the field
• Direct and accountable while remaining an effective coach
• Calm and decisive during operational challenges
• Consistent in inspecting documenting and following up
• Able to balance guest service associate engagement brand compliance and profitability
• Motivated by building strong teams and improving hotel performance
• Comfortable operating in a fast-paced entrepreneurial ownership environment

Compensation and Benefits

GAP Hotels offers a competitive base salary performance-based incentive opportunity approved business-travel expense reimbursement and benefits in accordance with company plans and eligibility requirements.

How to Apply

Please submit a current résumé outlining:

• The number and types of hotels you have overseen
• Your Hilton Marriott IHG or other major-brand experience
• Your General Manager and multi-property leadership experience
• One measurable example of improving hotel financial or operational performance
• GAP Management LLC is an Equal Opportunity Employer. Employment decisions are made without regard to any status protected by applicable law.
• Reasonable accommodations are available for qualified applicants and employees with disabilities.

We are an equal opportunity employer and value diversity at every level of the organization. We do not discriminate based on race religion gender sexual orientation veteran status disability or any other protected characteristic

Job reference: 000506

Salary: $115000 - $135000

Department: Other

Location: GAP Management Corporate Office - 1819 W Pinhook Road Lafayette LA 70508

Division: Gap Hotels

Hours Per Week: 40

This company is an equal opportunity employer.

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Required Experience:

Director