Creative Services Manager

ABOUT US Stio® is an omni-channel mountain brand that designs, develops and sells beautiful, functional, and innovative apparel, footwear and other accessories infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming, Stio draws inspiration from the surrounding Teton Range and offers product via Stio.com, catalog, B2B and its Mountain Studio® retail locations. We live and love mountain life, and as such see ourselves as caretakers of the resources that provide it. We are proud partners of Protect Our Winters and the Conservation Alliance among many other organizations. We have a strong preferred materials platform, use Bluesign® approved textiles wherever possible, audit our supply chains for best practices, and operate our workplaces responsibly. We think that outside is the best side and that you can’t improve on nature. It’s good for mind, body and soul, and it’s our responsibility to help enable access for all people, regardless of race, gender, beliefs, background or ability. We strive for inclusion at Stio and in our local and national communities. YOUR ROLE The Creative Operations Manager is the organizational engine behind Stio's creative function, the person who makes sure great work gets made efficiently, consistently, and on time. This role owns the systems, workflows, and processes that keep the creative team running at full capacity across every season, channel, and workstream. Reporting to the Associate Creative Director, you will partner closely with Brand, Performance, E-commerce, Retail and Product teams to manage the full creative project pipeline, maintain asset and resource workflows, and ensure Stio's growing library of creative assets is organized, accessible, and channel-ready. This is a role for someone who takes genuine pride in building the machine and keeping it humming. YOUR RESPONSIBILITIES Project & Traffic Management Own the creative team’s full project pipeline from brief intake through final delivery. Managing priorities, timelines, and stakeholder alignment across every workstream Build and maintain detailed workback calendars across seasonal campaigns, product launches, channel executions, and evergreen creative needs Serve as the primary coordination point between Creative and cross-functional partners including Brand Marketing, Digital, E-commerce, Retail, and Product Facilitate project kick-offs, weekly check-ins, and milestone reviews with clear agendas and action-oriented follow-ups Track and communicate project status, team bandwidth, and key deadlines to creative leadership; surface roadblocks early and help resolve them Partner with the go-to-market team to ensure creative production timelines ladder up correctly to seasonal launch dates Process & Operations Own, maintain, and continuously improve Stio’s creative workflow systems including Asana project architecture, intake processes, and team operating rhythms Establish and enforce consistent brief standards, ensuring clarity and completeness before work begins to reduce revision cycles Lead creative capacity planning. Balancing workload across the team, setting realistic expectations, and advocating for the team’s bandwidth Identify process inefficiencies and implement solutions that bring structure and consistency to how work moves through the creative function Champion adoption of AI tools across the creative team. Identifying opportunities to streamline production, automate repeatable tasks, and improve output quality Asset & Resource Management Own Stio’s Digital Asset Management platform (Bynder) overseeing asset organization, taxonomy, standards, and team adoption Establish and maintain DAM governance: naming conventions, metadata standards, folder architecture, and asset lifecycle management Ensure seasonal creative assets are properly organized, tagged, and accessible to cross-functional stakeholders and channel teams in a timely manner Co-manage relationships with external freelancers, photographers, and creative vendors — coordinating contracts, timelines, and deliverables Track and process vendor and freelancer invoices accurately and on time, in partnership with ACD and other key stakeholders Strategic Support Partner with the Associate Creative Director on seasonal planning, resource allocation, and team capacity strategy Contribute to post-project retrospectives and lessons‑learned sessions translating insights into process improvements Bring a data‑informed perspective to creative operations: tracking on‑time delivery rates, revision cycles, and team throughput to inform continuous improvement Support onboarding of new creative team members and partners into Stio’s tools, workflows, and operating standards YOUR SKILLS AND EXPERIENCE 3+ years of experience managing creative or marketing workflows, ideally within an in‑house creative team, brand, or agency environment Proven track record of building and maintaining project management systems. You’ve designed the process, not just followed it Proficient in Asana or similar; experienced in building project architecture, templates, and team workflows from the ground up Hands‑on experience with a Digital Asset Management platform (Bynder strongly preferred); comfortable owning DAM governance and driving team adoption Fluent with AI tools and actively curious about how they can improve creative production workflows. You’re not waiting to be told, you’re already experimenting Strong brief‑writing instincts. You know what makes a brief clear enough to actually brief from, and you’re not afraid to push back when it isn’t Clear, confident communicator who can translate strategy into process and process into action across creative and non‑creative stakeholders Highly organized, solutions‑oriented, and calm under pressure, the kind of person who steadies the room when priorities shift Comfortable holding the team accountable without micromanaging; skilled at keeping momentum through a creative personality mix Experience working with consumer‑facing brands in apparel, outdoor, lifestyle, or adjacent categories preferred Genuine affinity for mountain lifestyle and the values that drive the Stio brand Commitment to our company mission, vision, and values THE FINE PRINT Must be able to work in a stationary position 75% of the work day Medical, Dental Vision plans Company Paid Long Term Disability Employee Assistance Programs 401k with Match Generous paid time off policies Gear test, perks and more We provide competitive compensation packages, inclusive of base pay, incentives and benefits. The base salary range for this role is $65,000-$75,000. It would not be typical for someone to be hired at the top end of the range for the role, as actual pay will be determined based on several factors including experience, skills, and qualifications. This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities. #J-18808-Ljbffr