OPERATIONS & MGMT CONSULTANT I - SES

OPERATIONS & MGMT CONSULTANT I - SES - 60049365

The State Personnel System is an E-Verify employer. Requisition No: 880656 Agency: Children and Families Working Title: OPERATIONS & MGMT CONSULTANT I - SES - 60049365 Pay Plan: SES Position Number: 60049365 Salary: Will follow program guidelines Posting Closing Date: 08/06/2026 Location: MIAMI, FL, US, 33128

3 years of experience determining eligibility in Florida public assistance programs within the last 5 years. Supervisory experience in the ESS Program required.

Duties and Responsibilities

Develop and Coordinate- Develop and coordinate corrective action reports for effectiveness and timelines within program policy and procedure guidelines. These areas may include, but are not limited to, client surveys, quantitative statistics, community outreach, and provider liaison activities.

Supervision- Supervises all direct reports (Economic Self Sufficiency Specialist Supervisors) who are responsible for the delivery of services to departmental clients. Evaluates subordinates and the Administrative Unit on performance and quality of service to departmental clients. Provide positive reinforcement along with corrective actions as necessary.

Analysis and Monitoring- Recommend and initiate quality improvement strategies and quality control. Works with staff to identify error trends. Acts as facilitator for quality improvement efforts. Analyzes data from all levels of monitoring including qualitative and quantitative data. Prepares reports and presentations. Monitors and evaluates operational outcomes. Assists with operational planning and service delivery.

Issue Resolution- Uses program expertise and experience to assist with resolving difficult or high-profile clients, provider complaints, or other customer service issues. May involve preparing reports, letters or liaisons activities in the ESS Program Office, Client Relations Coordinators, legislators, etc. Collaborates with others to determine appropriate action taken to the appropriate office.

Communication- Establishes and maintains effective working relationships with upper-level managers, program office, direct reports, peers, and community service partners and organizations in the service area. Ensures effective communication with the deaf and hard of hearing community (Department's customers and companions) in accordance with the ADA and or Section 504; manage service records and reports data, resources and or training needs to the designated program point of contact. Performs support and participates in committees, work groups and community activities as directed by the Program Administrator.

Perform other duties as directed.

Knowledge, Skills and Abilities

Knowledge of the methods of data collection and analysis; basic management principles and practices. Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of operational and management practices; organize data into logical format for presentation in reports, documents and other written materials; conduct fact finding research; utilize problem solving techniques; understand and apply applicable rules.

Other qualifications: In addition to those stated above, the applicant must be able to demonstrate a proficiency in Microsoft Office Word, Excel and PowerPoint and all ACCESS Florida systems. Analytics, Document Imaging, FMMIS, Florida Shots, FLORIDA System, Worker Portal.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.