End User Support Specialist

Job Title: End User Computing (EUC) technician This position is contract role Job Summary ryThe End User Computing (EUC) Level 1 technician is responsible for providing first-level technical support to end users for hardware, software, and IT-related issues. The role includes troubleshooting desktops, laptops, printers, and basic network connectivity issues while ensuring smooth IT operations for user Key Responsibilities Provide Level 1 technical support for end users via phone, email, or ticketing system Troubleshoot desktop, laptop, printer, and peripheral issue Install, configure, and maintain Windows operating systems and basic application Assist users with password resets, account unlocks, and access issue Support Microsoft Office / O365 applications and email troubleshootin Diagnose and resolve basic network connectivity issues (LAN/Wi-Fi) Install and configure software applications and security update Maintain and update IT asset inventor Escalate complex technical issues to Level 2 or specialized IT team Provide on-site or remote support to ensure minimal downtime for user Required Skills Basic knowledge of Windows OS (Windows 10/1 Understanding of Active Directory (basic user managemen Knowledge of Microsoft Office / Office 3 Basic network troubleshooting knowled Experience with ticketing tools (ServiceNow, Jira, etc.) is a pl Good communication and problem-solving skil Education Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience #J-18808-Ljbffr TECEZE