Medical Office Administrator

Penn Psychiatric Center Phoenixville, PA Full-Time | In-Person | Monday–Friday | Day Shift Compensation: $18.00–$23.00 per hour (based on experience, education, certifications, and qualifications) Build Your Career in Behavioral Healthcare Penn Psychiatric Center is seeking an energetic, compassionate, and highly organized \ Office Administrator to join our growing outpatient behavioral health practice in Phoenixville, Pennsylvania. This is a full-time, in-person position designed for someone who enjoys working with people, thrives in a fast-paced healthcare environment, and is looking for a long-term career with opportunities for advancement. While this position begins with primary responsibility for front-office operations, patient experience, and administrative coordination, it is designed to grow into a leadership role. As you become familiar with our practice, workflows, and culture, you will have the opportunity to assume increasing responsibility for supervising front-office operations, training team members, improving office efficiency, and supporting practice management. If you are dependable, proactive, detail-oriented, and committed to delivering exceptional patient care, we would love to meet you. About Penn Psychiatric Center Penn Psychiatric Center is a growing outpatient behavioral health practice dedicated to providing high-quality psychiatric care, medication management, psychotherapy, and other specialized mental health services. Our mission is to provide compassionate, patient-centered care while creating an exceptional experience for every patient who walks through our doors. We believe our employees are our greatest asset and strive to create a supportive, respectful, and professional work environment where team members can grow personally and professionally. Primary Responsibilities Patient Experience & Front Office Welcome patients, visitors, and providers with professionalism and compassion Answer multi-line telephone system Schedule appointments and manage provider calendars Verify insurance eligibility and obtain authorizations Collect co-payments and patient balances Coordinate referrals and follow-up appointments Maintain accurate patient records within the electronic medical record (eClinicalWorks experience preferred) Respond promptly to patient questions and requests Deliver a concierge-level patient experience Office Administration Coordinate daily office operations and workflow Maintain organized, efficient, and professional workspaces Assist with provider scheduling and office coordination Monitor supplies and order office inventory Assist with reporting, spreadsheets, and administrative projects Coordinate communication among providers, patients and leadership Identify workflow improvements and assist with implementing new processes Support practice growth initiatives and special projects Leadership Development This position is intended for someone who desires professional growth. Successful candidates will have opportunities to: Train and mentor new front-office team members Assist with supervising front-office operations Improve office workflows and efficiency Participate in operational planning and quality improvement initiatives Support practice leadership as the organization expands Requirements Medical office experience or Medical Assistant education, certification, or equivalent healthcare experience Minimum three years of customer service or healthcare office experience preferred Outstanding communication and interpersonal skills Strong organizational and multitasking abilities Excellent attention to detail Professional appearance and demeanor Dependable attendance and punctuality Ability to work independently while collaborating effectively with a team Proficiency with Microsoft Office and general computer systems Preferred Experience in behavioral health, psychiatry, primary care, or another outpatient medical practice Experience with eClinicalWorks (eCW) or another electronic medical record system Insurance verification and prior authorization experience Medical terminology knowledge Supervisory or leadership experience Associate's or Bachelor's degree in Healthcare Administration, Business, or a related field Benefits Competitive compensation Paid Time Off Paid Holidays Health insurance Retirement plan Supportive and collaborative work environment Penn Psychiatric Center