Guest Services Agent

About the Role Our client is looking for a friendly and attentive Guest Services Agent to join their team in East London . This role is crucial for creating a welcoming and positive experience for all guests upon arrival and throughout their stay. You will be responsible for handling check-ins and check-outs, managing guest inquiries, providing local information, and ensuring guest satisfaction by addressing any needs or concerns promptly and professionally. The ideal candidate is an excellent communicator, possesses a positive attitude, and has a passion for delivering outstanding customer service within the hospitality industry. Key Responsibilities Greet guests warmly upon arrival and provide efficient check-in and check-out services. Respond to guest inquiries via phone, email, and in person, providing accurate information and assistance. Handle guest requests and resolve any issues or complaints with a focus on guest satisfaction. Provide recommendations for local attractions, dining, and activities. Process payments and maintain accurate guest records. Assist with various administrative tasks as needed to support front office operations. Requirements Previous experience in customer service or a hospitality role is preferred. Excellent communication and interpersonal skills. A positive and professional attitude. Ability to multitask and work effectively in a fast-paced environment. Proficiency in using computers and standard office software. Flexibility to work various shifts, including weekends and public holidays. Benefits Competitive annual salary. Staff meals and uniform. Opportunities for training and career development. Friendly and supportive work environment. Employee discounts on hotel services. #J-18808-Ljbffr