Hotel General Manager

DESCRIPTION

Are you a hands-on hospitality leader who thrives on creating exceptional guest experiences, building strong teams, and driving hotel performance? We're looking for an experienced and motivated General Manager to lead operations at the Hampton Inn & Suites in Stow, Ohio.

Position Overview

The General Manager is responsible for the overall success of the hotel, including guest satisfaction, team leadership, financial performance, sales growth, and operational excellence. This role requires a dynamic leader who can inspire a team while maintaining Hilton brand standards and delivering outstanding service every day.

Responsibilities

• Oversee all daily hotel operations
• Lead, train, coach, and develop hotel staff
• Ensure exceptional guest service and guest satisfaction scores
• Manage budgets, forecasting, payroll, and cost controls
• Drive revenue growth through sales initiatives and local partnerships
• Maintain Hilton brand standards and property appearance
• Monitor and improve operational efficiency
• Ensure compliance with safety, security, and company policies
• Work closely with department heads to achieve hotel goals

Qualifications

• Previous hotel management experience required
• Hilton brand experience preferred
• Strong leadership and team-building skills
• Proven ability to drive revenue and control expenses
• Excellent communication and problem-solving abilities
• Knowledge of hotel PMS systems and operational reporting
• Flexible schedule including weekends and holidays as needed

What We Offer

• Competitive salary
• Performance-based bonus opportunities
• Paid time off
• Career growth opportunities
• Supportive team environment
• Hilton travel discounts

Ideal Candidate

We're seeking a leader who is:

• Guest-focused
• Results-driven
• Organized and accountable
• Positive and team-oriented
• Passionate about hospitality

Apply today and become part of a team committed to delivering outstanding hospitality experiences at the Hampton Inn & Suites Stow.

REQUIREMENTS

• 5+ years of hotel management experience, Strong leadership and financial acumen, Excellent communication and organizational skills, Ability to work flexible hours and handle high-pressure situations & Proficiency with hotel management software

Hampton Inn & Suites Stow is a modern, guest-focused hotel conveniently located in Stow, Ohio, serving both business and leisure travelers visiting the Akron and Northeast Ohio area. As part of the trusted Hilton family of brands, the hotel is committed to delivering exceptional hospitality through clean, comfortable accommodations, friendly service, and dependable amenities. The property offers spacious guest rooms and suites, complimentary hot breakfast, fitness facilities, and convenient access to local businesses, universities, dining, and attractions. Hampton Inn & Suites Stow prides itself on creating a welcoming environment where guests feel valued and team members are empowered to provide outstanding service every day.