Operations Manager

Operations Manager- Mach3 Machining

Reports To: Director of Operations

Location: Mach3 Machining, Cuyahoga Falls, OH

FLSA Status: Exempt/Management

Role Objective

The Operations Manager is the senior site leader responsible for the full operational performance of their assigned facility. This role owns everything that happens within the four walls — production output, quality, safety, workforce, cost, and maintenance — and is the single accountable leader for the site's business results. The Operations Manager operates with a high degree of autonomy, escalating to the Director of Operations for cross-site, strategic, or policy-level decisions.

Core Responsibilities

1. Production & Delivery Performance

· Own the daily, weekly, and monthly production schedule — ensuring on-time, on-quality delivery of all customer orders; manage capacity constraints and adjust for bottleneck operations.

· Look forward forecasting one month out, planning for capacity and "open capacity" and predict bottlenecks.

· Manage production supervisors, lead dispatching decisions, and resolve constraints in real time.

· Implement and maintain visual management systems (production boards, flow indicators, WIP controls, morning production walks).

· Drive OEE improvement for critical production assets.

· In coordination with the Inventory Operations Manager (IOM), perform weekly ship planning and reporting to reach targeted ship plan.

· Evaluate monthly fall-outs and analyze data for trends and action planning.

2. Supply Chain Execution & Material Coordination

· Partner with the IOM to ensure material availability aligns with the production schedule; escalate shortages or lead time risks as early as possible.

· Provide demand signals and material forecasts to IOM for purchasing planning — communicate schedule changes, priority shifts, and new order requirements promptly.

· Identify site-specific supply chain pain points (recurring shortages, problem vendors, quality escapes from suppliers) and escalate to the Director of Operations for strategic resolution.

· Coordinate with Engineering & Estimating on material requirements for quoted jobs; ensure BOM accuracy and material procurement lead times are reflected in scheduling.

3. Quality & Continuous Improvement

· Champion quality culture on the shop floor; hold supervisors and operators accountable for in-process inspection and product yield.

· Coordinate with Engineering & Quality on NCRs, corrective actions, and customer complaints; ensure timely root cause analysis and corrective action closure.

· Lead or support lean/continuous improvement projects at the site level.

· Oversee Engineering & Estimating team; ensure quoted jobs are accurately estimated and engineered for manufacturability; lead project kick-off meetings.

· Coordinate with Quality inbound receiving quality checks in coordination with Shipping & Receiving, flag and segregate non-conforming material immediately.

4. Safety & Compliance

All completed in coordination with the Corporate Compliance Specialist:

· Own site-level safety — daily hazard walks, incident response, near-miss reporting, and PPE compliance.

· Conduct all required safety inspections, lead incident reviews, and implement corrective actions for any recordable events.

· Ensure all applicable OSHA and regulatory requirements for the site are maintained.

5. Workforce & Labor Management

· Manage site headcount: scheduling, OT approval, labor efficiency, and daily attendance management.

· Conduct regular performance conversations with direct reports; develop front-line supervisors.

· Foster a positive, productive, and accountable shop floor culture.

6. Customer Interaction

· Act as the primary site-level contact for customers, ensuring timely communication, responsiveness, and issue resolution.

· Manage customer complaints, delivery issues, and quality concerns at the site level; escalate unresolved or strategic issues to the Director of Operations.

· Lead customer visit preparation and site tours; present operational capabilities and address customer questions.

· Build and maintain strong relationships with key customers; proactively identify opportunities to improve customer satisfaction and retention.

· Coordinate with Engineering & Quality on customer requirements, specifications, and corrective actions.

7. Maintenance & Facilities

· Own the preventive maintenance program for all production equipment at the site.

· Manage, oversee, and direct maintenance personnel; prioritize corrective maintenance to minimize unplanned downtime.

· Manage facility expenses within approved budget; escalate capital needs to Director of Operations.

8. Financial Accountability

· Co-own P&L, own site-level operational cost performance — labor efficiency, scrap, OT, and supply/consumable costs.

· Participate in budget development; provide variance explanations and corrective actions in monthly reviews.

· Identify cost reduction opportunities without compromising quality or delivery commitments.

Requirements

·7+ years of manufacturing experience, with at least 3 years in a supervisory or management role.

· Hands-on job-shop, fabrication, or precision machining background strongly preferred.

· Experience with CNC machining operations; familiarity with job costing and quoting processes.

· Demonstrated ability to manage a shop floor through supervisors — not just hands-on production.

· Working knowledge of supply chain execution — able to read a production schedule, identify material shortages, and communicate with purchasing effectively.

· Comfortable with quality systems, basic data analysis, and financial reporting.